"Great customer service"

I look forward to my regular subscription order as no Whittard shops near me. This time Yodel failed to deliver. When I contacted Whittard they have immediately replaced my order and dispatched it with a different courier with no argument. Obviously the coffee is always good, Yodel not so good.

"I always receive my order without any…"

I always receive my order without any trouble but this is the first time a bag of coffee was missing. Went straight on to live chat and it was sorted straight away and the missing bag is being sent out.

"Perfect customer service from Whittard team"

I had a specific issue that appeared recently with one of my Whittard orders. Yesterday I got in touch with Whittard customer service team and unbelievably for me in a couple of hours the problem was solved. I am very thankful to Sarann, Customer Service Advisor. I have received a human approach, very professional attitude, easy communication, an adequate and prompt treatment. Sarann was more than perfect. I'm very thankful and I'm writing these words with great pleasure!

"solve problems immediately"

my advisor(Sophie) was very helpful.solve the problems immediately .i would recommend deal direct .

"Excellent customer service"

Received excellent service from Sarann after emailing info@whittard regarding a problem with peppermint teabags. The service was prompt, efficient and friendly with the offer of replacement or refund for the faulty goods.

"5* to Sarann in customer service"

5* to Sarann in customer service. Dealt with my complaint with a professionalism that the Exeter manager clearly lacked!
Thank you!!

"The best tea shop in UK"

The best tea shop in UK! My favorite one!

"Above and beyond attention"

First time after multiple orders that I experienced a missing item. This was followed up, reordered by customer services, cancelled again, reordered by same customer services person and sent out with email contact to keep me updated.
Thank you

"Excellent customer service"

I have never had a problem with any order from Whittard. However today, two packs of coffee were missing from my latest order. I sent a message to customer service and within 30 minutes had confirmation that the missing coffee would be with me by 5pm tomorrow.
Thank you very much Sarann

"Going in the bin"

Poor customer service. I bought a tea strainer from Whittards in Reading. It doesn't work, leaks tea leaves everywhere making the tea I bought undrinkable. I wanted to return it but as I live far away from any Whittards shop it would cost me a lot more in petrol and parking to get back to Reading than the item cost in the first place. I've been told there is no way they can receive it by post or refund me remotely. Why is it always perfectly possible to take payment remotely but refunds aren't possible? Not somewhere I'll be shopping again and this strainer is going in the bin.