"Great customer service"

Great customer service. Had a glass tea pot which developed a crack at the handle attachment point which was replaced without a complicated process. Just what I would expect from a quality company.

"Super responsive staff"

Super responsive and helpful staff. Monica sorted out my delivery problem extremely quickly and was very understanding

"What can I say."

What can I say, the best customer service I've ever dealt with, had a problem with the delivery spoke to Sophie who was polite and friendly, within 2 Hours my delivery arrived.. A big thank you would definitely recommend the company..

"Customer Service was 10/10"

Customer Service was absolutely amazing!

Spoke with Monica who dealt with my problem straight away and offered a refund/compensatory gift without hesitation.

"excellent customer service & beautiful product"

Monica has provided excellent and outstanding customer service. Once the problem (IT issues) had been established, my complaint was dealt with immediately and my order shipped by ‘next day delivery’ It was a birthday present and the recipient was delighted with it. Thank you for your swift and efficient response

"Outstanding customer service"

Sarann has provided excellent and outstanding customer service. Once the problem (email spam) had been established, Sarann dealt with my complaint immediately and sent my order ‘next day delivery’ (received today). I can’t fault the service I’ve had. Well done and thank you so much Sarann !!!

"Good Customer Service"

Delivery company delivered my original order to the wrong address - Whittards Customer Service Team, in particular Monica, solved this swiftly, sending me a replacement package free of charge. Very happy with the service.

"bad customer service"

on line price differs from price in shop. and it took the shop assistant more than 5 minutes to type my email address despite spelling it out several times. raised the issues with customer services and i got a reply with a copy of an article regarding price increases! no apologies or explanation at all.

"I had an outstanding customer service…"

I had an outstanding customer service experience with the Tea Company, and I want to commend Monica Harding for her exceptional assistance! My delivery problem was solved very quickly

"Great service from Sarann"

Had a problem with some berry tea bags so got in touch. Sarann was quick to respond and even offered me a replacement box! Can’t fault their service at all.