"Quick replacement of faulty items"

I reported a faulty item and Whittards dealt with it very quickly and replaced the items.

"My parcel got delivered to the wrong…"

My parcel got delivered to the wrong address, I contacted Whittards by email which said they would contact me within 2 days. I got an email a few hours later saying they had dispatched another parcel and would be delivered by 5pm the next day. My husband in the meantime had walked around the streets and found our parcel. I contacted Whittards to send the new parcel back, they said not to bother and apologised for any inconvenience. Customer service like this is hard to find.

"Great customer service dealing with faulty item"

I was gifted a set of the double-walled Nova mugs and one of them started to let water into the double walls.
I contacted the customer service and Sarann promptly arranged for the delivery of two replacement mugs, free of charge.

I'm very happy with the resolution and the timescale (less than a week since raising the support ticket!)

"An order arrived slightly damaged"

An order arrived slightly damaged. Contacted customer services and a replacement was sent immediately! Fantastic service. Would definitely recommend!

"Sophie was excellent and resolved my…"

Sophie was excellent and resolved my issue straight away

"Damaged order but very quick resolution"

Some items we ordered were delivered damaged. I got in contact with Whittard and within 10 minutes I had a reply from Sophie who kindly sorted a replacement and emailed me to apologise and confirm the new order details. She was incredibly helpful and kind. I am surprised at how quickly and efficiently she got back to me and sorted everything out. Incredibly happy with the service that was provided.

"Whittards staff member"

I contacted Whittards customer service regarding an order I had an issue with. Monica Harding not only dealt with the problem but took ownership of the issue. I then had direct contact whenever I needed it with a person I had gotten to know. She is very much down to earth, understanding, efficient and patient. She kept me in the loop during the whole process. Monica is a wonderful member of staff, a real credit to the company.

"Received 2 of the nova double walled…"

Received 2 of the nova double walled mugs as a Christmas gift, they have now both started leaking from the bottom exactly one week apart from each other. After reading reviews from others etc it turns out this is common with these mugs. Such a shame as they’re exactly what i wanted.

"Problem dealt with"

My matcha bowl arrived in 2 pieces and Sophie dealt with my problem very quickly and efficiently - thank you Sophie:-)

"Faulty Nova Mug"

I purchased 2 Nova mugs earlier in April this year. Absolutely love these mugs. Sadly 1 of these mugs became faulty in that water seeped through inside the cavity. I emailed Whittard this morning, I got a prompt response from Sarann in their customer support team within a couple of hours who dealt with my query both efficiently and to my satisfaction. A new replacement mug is on its way as we speak. Really impressed with Whittard's customer service and love that my problem was resolved so quickly and so easily.