"Efficient response."

Very impressed on the speed with which Olivia got back to me after my order confirmation disappeared from my inbox.

"I had an issue with my delivery.I…"

I had an issue with my delivery.I contacted Whittards and Sophia was so helpful. She sorted out my issue, she was very understanding, kept me well informed what was happening. Thank you Sophia.

"Excellent customer service from Olivia"

Excellent customer service from Olivia. I needed to return an item and they were so fast to answer and immediately offered to replace it. Couldn’t be happier with the products and service so far.

"My return package did not leave the…"

My return package did not leave the order information, Sophie helped me solve the problem. Sophie responded to my message in time and immediately arranged a refund. I am extremely pleased with the prompt response. Many thanks.

"Broken Item"

When my parcel arrived, one of the items was broken. I quickly got in touch with Customer services and Olivia very quickly and helpfully resolved the matter without any fuss. I ma very grateful that it was so easy!

CB

"Sophia did a great help."

Sophia.rollinson solved my issue after understanding
my situation. It's professional and very helpful.

"Sophia provided great assistance when…"

Sophia provided great assistance when handling my customer service enquiry :)

"Issue with collection from store…"

Had an issue with collection from store in required 3 days. Contacted Whittards regarding the issue. a quick reply from OLIVIA sorted the issue store holding the collection till i get there. Brilliant service.
Thank You again Olivia

"Delivery company"

My parcel was returned to Whittard with the reason given as I have moved? I haven't moved and I had asked the carrier to deliver it to a local garage that they deliver to anyway. So it was an absolute lie.
Sophia at Whittard was very efficient and has arranged for it to be delivered by DPD by 5 pm tomorrow. Fingers crossed it will arrive.

"Prompt response to my problem"

One of the products arrived damaged. Sophie replied to my e mail promptly and immediately arranged a replacement which arrived a day later. I am extremely pleased with the prompt response. Many thanks.