"Excellent service from Sophie"

Excellent service from Sophie

"Thought I had a missing parcel"

Thought I had a missing parcel, turns out it was mixed up with all my early Christmas orders, but Olivia was very helpful and then also understanding when I realised my error!

"Great customer support"

Great customer support

"Customer support - Olivia"

Fast, easy and perfect customer support! I had a small issue and it was solved pretty much right away!

"The customer service was exemplary"

The customer service I received was excellent. I was kept up with the progress of my issue with a parcel that I never received. ( not down to Whittards it was down to Yodel who caused the issue). I will continue ordering from them as products are great.

"Great tea, very helpful staff"

I had a minor issue with an order bought online as a Christmas present for a relative. I contacted Whittard and was helped by Olivia who was pretty fantastic from start to finish. Issue was resolved rapidly and with transparent communication throughout. Contacting a company about a problem can sometimes be stressful and a bit of a battle. Not at all with Whittard. Really impressed and grateful- thank you Olivia.

"Olivia - Customer Services"

There were several items missing in my parcel. However, once I wrote email to Whittard, I got reply quickly. Olivia answered all of my questions patiently and deal with my order professionally! It's not a good experience at beginning, but end up with amazing feeling. Thanks to Olivia :)

"5 missing items in one order"

I ordered 16 products on 24 Nov on their website. I received the order with only 9 items on 1 Dec. I cannot believe there are so many missing products, which made me sick.
On 3 Dec, I sent email to tell CS about the missing items with all necessary information such as order number and photo of the delivery. The CS should be able to follow up and send the missing items to me immediately. However, they just back and forth asked me to confirm what are the missing products and confirm the delivery timeframe. The CS even said they cannot do express shipping and asked me to wait for 3-6 working days.
I used to be a loyal customer with Whittard, but after this experience, I will need to consider other brands right now.

"What a surprise"

I am a big Whittard fan, so I was in love when the Alice in Wonderland collection came out! I got the lovely teapot party for one as a Christmas present for my mom and unfortunately it was chipped without me noticing on first glance. I contacted Whittard and Sarann was the best at sorting everything out! I’ve never been so impressed with a customer service before and they were incredible! Thank you Sarann! You definitely saved my Christmas!

"Sophia - Customer Services"

Sophia provided exemplary customer service in checking the status of my order. I was panicking I wouldn’t get my order in time to send a gift in time for Christmas, my mind is now at rest! Thanks Sophia!