"Excellent customer service"

Received the parcel today and found a mistake, ordered beans but received a cafetiere. Contacted customer service after 5 minutes expert Sophie resolved my issue.

"Unexpected cups & saucers"

I had a problem due to a wrong delivery. I received a set of teacups and saucers instead of 4 packs of tea. Ms Olivia, of Whittard staff, was very customer oriented and efficient to help me quickly. She resent me my tea order, I ought to receive it in 6/8 working days. Furthermore she left me as compliments the above mentioned set. So I consider this a gift to celebrate my 10th anniversary as a Whittard client.

"Great customer service"

Great customer service, as always with Whittard. After a reoccuring problem with shipping, I’ve been helped quickly and kindly both on the phone and via email. Sophie and Olivia are both very kind and understanding; they helped me with my problem and provided a solution that worked for me.
Thanks very much!

"Excellent customer service and products"

I ordered a teapot and some tea for a present, when the box was opened, the handle of the teapot was broken. Sophia assisted in putting this right and a replacement has been sent. She was very helpful and friendly, thank you Sophia!

"Be aware - BB dates ONLY 3 months !!!!"

Bought 4x “hot chocolate stacking tins” as gifts for Easter 2024.

BB March 2024!!!!!!!

Can’t gift them because Easter is in March.

Edit: I got a full refund but it’s now the second time that they let me down so not sure if we buy again. We don’t shop in person so ….. 🥲🥲🥲

Edit: maybe You can sell on Ocado again. Just a thought.

"Super customer service"

Super customer service
I ordered 2 mugs in November for Christmas presents but did not check them when they arrived I just parcelled them up. One of them has a smashed handle so I contacted Customer Service. Sophie was so helpful and has arranged a replacement. Usually parcels from Whittard arrived safely but accidents can happen now and then. Very happy with the service i have received
ps I love the Santos and Java coffee and EarlGrey tea from Whittard

"Weakest coffee I've ever bought"

I don't really understand why there are all these good reviews. The Monsoon Malabar is tasteless. I'm using twice as much coffee as I would for supermarket brands and still there's still no taste.

"Great customer service thankyou"

Thank you for great and prompt customer service. I ordered a 3 pack of coffee along with some other goodies but when I opened it it was missing a coffee...with just 3 days to Xmas I didn't expect much but emailed anyway and whittard delivered the missing coffee the next day with no quibbles. A pure delight to find a company with such good service I'll sure to be ordering again

"Thank you!"

Unfortunately my package was delivered damaged, which which was out of the company’s hand. Monica was super helpful, responded to my message quickly and sent out a replacement quickly without any bother. Thank you!

"Great service …"

Package went missing from delivery location. Whittard offered next day replacement with no issue. Thank you