"Sophia was great"

Sophia was great! Resolved my issue straight away, great customer service.

"Lovely items."

Lovely items. Their insulated mugs are fabulous. Great customer service from Sophia when i had an issue with one of the mugs

"Sophia Rollinson is a very patient and…"

Sophia Rollinson is a very patient and great customer service person. She helped to resolve my questions/issues promptly. It’s a great experience!

"Great customer service"

I accidentally bought the wrong product and I called customer services. Sophia was super helpful and friendly. She easily resolved my issue.
Much appreciated

"Olivia resolved my issue immediately"

Olivia resolved my issue immediately. I was missing one item in my order and she was able to quickly reorder the missing item. Thanks.

"Great company with so much history"

Great company with so much history, products that hold its value and quality for a long time.
Exemplary customer service.

"Many thanks to Olivia for her prompt service"

Many thanks to Olivia for her prompt service and email replies. Everything was done with ease and acknowledged. Thank you Olivia for the excellent service.

"Purchasing an advent calendar for my…"

Purchasing an advent calendar for my wife, the hot chocolate wasn't to her liking. Whittard proved exceptionally helpful and accommodating, swiftly addressing my queries with an outstanding resolution. I highly recommend this company, particularly praising Olivia and Monica for their amazing customer service. Thank you!

"Speedy resolution of quality issue"

In moving to resolve a minor quality issue, Olivia, in Whittard's Customer Service Dept. reacted positively to my comments. From beginning to end, the issue, from my point of view, was resolved speedily, and in less than three working days. Excellent response-can't fault!

"Customer Service 😎"

Many thanks to Sophia for her speedy response to my email. We returned a shipment of coffee asking for a refund just before the festive break and it seems that it wasn't logged as a return. Contacted Whittard and all was resolved in under 24 hours which makes us feel valued as a Subscription customer of many years. We are all ways recommending Whittards to friends and work colleagues.
10 out 10 for customer service.