"Excellent customer service"

I clumsily managed to break two lids from tea pots that are now out of production. I contacted Customer Services and Monica Harding asked for a photo and dimensions. She responded very promptly and was able to find a couple of lids, which she posted the same day. Amazing customer service from a British brand that lives up to its original philosophy of "to buy the best". Highly recommended.
My Father is also enjoying the chocolate covered coffee beans that we bought in store during a recent trip to Cambridge.
Thank you Monica and Whittards

"Sophie review"

I ordered the wrong size of beaker and the customer service team kindly arranged for a replacement free of charge.Sophie handled my query and did this in a very timely and unexpected manner. I am touched by the kindness and generosity.

"Very prompt customer service response…"

Very prompt customer service response from Olivia regarding an order I had placed and which needed updating.

"Customer service that exemplifies the brand."

Huge thank you to Monica in customer services. Having bought a glass teapot in store as a gift I found out weeks later from mother when she opened her present, that it had a cracked handle. No receipt to speak of and a 25mile trip back to the store…? No. A quick email to Whittard customer services with a couple of photos and Monica was on it straight away. New teapot arrived 48hrs later in the post. My mother is delighted and while still recovering from cancer and chemo a beautiful pot of tea is her daily unprescribed medicine.
Monica even followed up with me to check I’d received it and all was ok.
Thank you Monica. Thank you Whittard.
A wonderful British brand still flying the flag for decency and amazing service.

"Sophia"

Sophia was great, she responded really quickly and I got a great result after the disappointment of my order not being delivered. She also followed up.
I also rang my local Whittard shop and the manager was really helpful and when I met her to collect my order she knew who I was and was so pleased she could help.

"Issues with delivery"

Issues with delivery; online chat with customer resolved efficiently and effectively by Olivia.
Great service which has turned around this ordering experience.

"Had an issue with a package being…"

Had an issue with a package being damaged during transport and the instant tea being spilt everywhere. Sophia was very kind throughout the conversation and got a replacement sorted quickly. Very happy with how quickly it was resolved. :)

"Great Customer Service from Daniela Oxford Str Ldn"

Daniela at Oxford Str London gave us excellent service. She was attentive, giving good advice, made up a sample specially for us to try; while at the same time not being pushy and in your face. Came away with beautiful tea and cookies and cream hot chocolate.

"Sophie was really helpful and quick at…"

Sophie was really helpful and quick at finding out why my order hadn't been delivered and arranged a replacement to be sent.

"Many thanks to Sophia"

I had an issue with my last order and very few hours after I wrote my mail, Sophia from the customer service solved my problem.
Whittard forever in my heart