"Brilliant customer service - Olivia!"

Brilliant customer service! Olivia's response was prompt, courteous and professional. Wish everyone was as good as her :)

"Top brand and best customer service"

I’m a loyal returning customer, this time something went wrong with my order by accident. The customer service agent Sophia was really professional and helpful solved my issue quickly. Not like other retailers I felt whittard provide and top and fast speed service which I really appreciate. Thanks.

"Very quick response from Sophia"

One of the packages in my order was split on arrival. Sophia responded very quickly to my email and instantly sent a replacement. Excellent customer service.

"Phenomenal Customer Service from Sophia"

There was an error with an order I’d placed to collect and pay at a shop during a sale. I didn’t want to send another order as I would have to be paying full price when i originally wouldn’t have. After messaging customer service, from the advice of a staff member in Newcastle I can’t recall the name of, I received a reply within hours and was able to reorder my tea with the shipping cost and excess price reimbursed. It was the fastest and most accommodating customer service I’ve ever received from a company ever.

"Excellent customer service from Sophia"

I got sent the wrong order and didn't notice for nearly 2 weeks! Sophia was quick to resolve and send my correct order! Excellent customer service - all sorted within the hour.

"Customer Service at its best!!"

Had an issue with part of a gift set. After emailing customer services I received a response from Sarann within the hour! After a couple of emails back and forth I was told I would be sent a replacement and lo and behold a few days later it arrived, all beautifully packaged.
I’ve only ever bought from the shop in person, but having now seen how beautifully presented and well packaged the products are shipped, I would confidently order as gifts to family and friends online.
Thank you Sarann and Whittards!

"Package broken issue resolved"

Yesterday I received my parcel of online order, but unfortunately one of them are broken with powder everywhere.
I wrote an email to the customer service team for help last night, and this morning when I wake up, Sophia fixed it for me. (very impressed for the good after sales service!) Thank you Sophia. I would definitely recommend Whittard to all of you guys.

"Order issue resolved promptly"

I placed an order for some tea on offer, only to have the order cancelled because it was out of stock. The tea was shortly back in stock at the full price. I was naturally disappointed to miss out on the offer.

I contacted customer support. Once I explained the situation, Sophia was prompt and helpful. They agreed to honour the original offer on a new order.

"Excellent quality products at…"

Excellent quality products at reasonable prices. Their staff in shops and their customer service is excellent!

"Great customer experience"

Employees are always friends and helpful :) I love how we can try out the recommended drinks before buying them too! Great shop where you can get souvenirs for loved ones!