Whittard of Chelsea

Food, Beverages & Tobacco
badge Company profile claimed
839 reviews
Overall Rating
Customer Reviews about

Whittard of Chelsea

Write a review about www.whittard.co.uk
Show Reviews

Jane

5.00/5.00

"Excellent customer service "

I have regularly purchase Whittard porcelain and was recently disappointed to find myself with a faulty product. Whittard Customer Service Sarann responded to my email very quickly and immediately despatched a replacement in the post. Great service and understanding.

24/04/2024

Anthony

5.00/5.00

"Monica Harding is an excellent…"

Monica Harding is an excellent ambassador for Whittards, she is very helpful and sorted out our order promptly. Thank you again Monica xx

23/04/2024

Nadya Rybyakova

5.00/5.00

"Excellent customer service at Gatwick North Terminal…"

Popped into your shop at Gatwick North Terminal Whittard at Gatwick North Terminal and was very impressed by the knowledge of products, good advice and opportunity to try a variety of new teas. Special thank you to Sales Assistant Mrs Amaidas who made her suggestions in a very professional subtle way. I am a big fan of your products for the last 15 years , and this visit demonstrated once again that you do care about your customers and their best experience.

21/04/2024

Treadwell

5.00/5.00

"Brilliant customer service"

Brilliant customer service: reflecting the quality of their products, I can't fault it from shop through to remote service, even years agree the original purchase.

The lid of my tea pot was broken and has been replaced by Whittards efficiently and sensitively. I wasn't the most responsive, yet Monica was kind and helpful from start to finish - and very responsive

I am so grateful! Thank you Monica!!

19/04/2024

Jennifer Jay

5.00/5.00

"Thank You Whittards"

I am an online buyer of this superb coffee, my favourite is Santos & Java; delivers a great Espresso so goes on to make fab cappuccinos, lattes and divine flat whites! I always say you can't praise a company on their service until you've had a problem, I encountered a problem and Whittards listened to my problem and put it right within 24 hrs at no cost to me. Thank you Whittards! And Thank You Sophie., you are an asset to the company!

16/04/2024

Sabrina Hua

5.00/5.00

"Emma’s act of heroism and kindness at Whittard Cambridge"

On a recent visit to Whittard of Chelsea in Cambridge, we encountered an act of heroism and kindness that deeply moved us, thanks to an employee named Emma. Amidst a distressing situation outside the store, Emma not only ensured our safety but welcomed us with exceptional kindness and courage.

Emma’s swift actions to bring us into the safety of Whittard were not just outstanding customer service; they were genuine acts of kindness that demonstrated her incredible character and the core values that Whittard upholds. Her humility shone through when, upon asking how we could thank her, she simply said there was no need. Instead, she suggested that letting everyone know how great Whittard is would be thanks enough. This selfless response left us even more impressed and grateful.

This experience didn’t merely leave us feeling thankful towards Emma; it also solidified our view of Whittard as a brand where genuine care and community spirit are not just words, but actions lived by its people. Emma’s heroism is a testament to the incredible impact individuals can have and has turned us into not just customers, but lifelong fans of Whittard.

Emma, thank you for your bravery, your big heart, and for embodying the best of Whittard. You’ve not only earned our loyalty but also our highest admiration.

05/04/2024

Philip

5.00/5.00

"We had a broken teapot lid from a…"

We had a broken teapot lid from a Whittard branded teapot. It had been re-glued twice in the past, but the current breakage was final. We were unable to track down a replacement via internet searches. We then contacted Whittard customer services. Monica Harding was amazing at finding and dispatching a replacement. It is was seemingly such a small thing but meant a lot to us.

04/04/2024

customer

5.00/5.00

"Sophia was very responsive and…"

Sophia was very responsive and extremely helpful to resolve my issue. Great job, much appreciated!

27/03/2024

Bahiya Kayed

5.00/5.00

"Sophia was so patient to follow up with…"

Sophia was so patient to follow up with my order with the delivery team for the past week, with several emails, for me as an end user thr most important thing is the service, and she nailed it.

27/03/2024

Sasha Allali

5.00/5.00

"I am delighted with the customer…"

I am delighted with the customer service the person with whom I spoke the name of Sarann kindly offered to replace the product I did not like.

13/03/2024
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved