"Great"

Great. The delivery company were a nightmare but whittards worked with me and their customer service team were a massive help.

looking forward to my goods arriving.

"My order arrived very promptly but 1…"

My order arrived very promptly but 1 item was missing, so i emailed customer services which Olivia from Customer services replied within the hour (late friday afternoon i must add) and resolved the missing item with a prompt reorder and dispatch. This is what I call 5* service to support a 5* product. Thank you Olivia for 5* service 😊

"Sent wrong items, but was fixed"

I was originally sent a completely wrong order. I spoke to Sophia and she was able to fix the issue by sending the missing items! She was extremely helpful!

"Great value"

Great value, great products and second to none customer service.
Thanks to Olivia for the quick response and solution of the problem.

"Excellent communication with Sophie"

Excellent communication with Sophie

"Had an issue with a damaged item I had…"

Had an issue with a damaged item I had delivered, contacted Sophie and issue was resolved immediately.
Excellent customer service.

"Minica was really helpful"

Minica was really helpful and helped me out with refunds etc. I couldn't have had a better customer experience.

"Excellent customer service from Sophia"

I had a problem with an order I received. Sophia was really helpful and resolved my problem quickly and swiftly

"Good customer service"

I always buy hot chocolate from Whittard at Christmas. The special edition flavours are delicious. When I was ordering today I had problems using a promo code, but a quick message in the online chat and it was all resolved very easily by Sophie.

"Whittard coffee"

Had to contact Whittard customer service today about a small problem.
So very impressed with the immediate response and how fast my problem was resolved.
Will definitely buy from Whittard coffee company again.