"Brilliant customer service from Sophie"

Contacted customer service via email regarding a product and had a lovely lady called Sophie respond. She resolved the issue right away and was very friendly. All round brilliant service, one happy customer

"Online chat"

I received an excellent customer service from the online associate Sophie. She called the store to check the status of my order and offered me straight a solution to my problem. I highly reccommend the online chat assistance for order or other enquiries.

"Incredible customer service"

Had to do the normally dreaded contact to a company when my product arrived smashed (I know this wasn’t their fault but the couriers) not expecting much as I know how this usually goes. I was blown away by the kindness and speedy response by the assistant Sophie. She made me feel nothing was too big of a problem and she resolved my problem with ease an politeness. Well done Whittard you’ve gained a forever customer

"Great products, problem with courier"

Great products but let down by the delivery of a certain courier company. However, I emailed Whittards late evening and had a reply in just over 12 hours. Polite, understanding and sympathetic, excellent customer service that made shopping online with this company better.

"brilliant"

WOW! what can I say, Fantastic customer service. I placed an order which arrived damaged (these things happen) I spoke to a chap called Grant and he dealt with my situation very well. He sent a replacement which arrived next day and let me keep some of the items that were still okay to use, I am honestly made up by his service, we also had a good laugh on the phone which I like, I'm fed up of talking to Robots but talking to Grant was a breath of fresh air. Don't let this man go

"Excellent customer service!"

Whittard is my favorite tea, and I get it shipped regularly to NYC. When I mis-judged the size of a tea caddy that I added to my regular order, the amazing Sophie was both responsive and kind in her resolution of my mis-order. I am grateful for the quick solve, and feel even more loyal to your delicious brews now! Thank you Sophie!

"Excellent selections of teas"

Excellent selections of teas. Whatever you are looking for: fine aged oolong, matcha, darjeeling. I was particularly impressed with their selection of vintaged pu-erh tea. Prices are a little high, but it you like tea and are in London this place is certainly worth a visit

"Outstanding Support from Monica Harding"

I would like to express my sincere gratitude to the expert Monica Harding for her exceptional assistance.
I encountered a delivery problem with my recent order, and Monica kindly and efficiently helped me in resolving the issue. Thank you so much Monica, I really appreciate that!

"Great customer relations"

I had a delivery today unfortunately it was damaged. I contacted whittards and it was dealt with really quickly and replacement of damaged goods were arranged. Great work by Sophie the customer service advisor.

"Excellent Customer Service"

Our order from Whittard was delivered by the carrier to the wrong address and all attempts to get through to the carrier that afternoon to find out where our delivery had been left got us nowhere. However, then phoning Whittard got us straight through to someone able to take immediate action and enable the problem to be sorted most satisfactorily and generously over the next day or so. Thank you, Whittard.