"Good customer service"

Thanks Saraan so much, I really appreciated your prompt response to my comment. Good customer service..

"Monica Harding was superb and quick in…"

Monica Harding was superb and quick in helping me with all my questions and escalating where they were unable to. Thanks so much for your help, Monica!

"Excellent Customer Service"

The customer service is excellent. it took less than 24 hours for "Sophie" in the customer care team to respond to my e mail advising a faulty item and a replacement was issued immediately.

"Great response from Sophie"

Thanks Sophie for her prompt reply and her help in my case. Very impressive. :)

"Thank you Sarann!"

Very grateful to Sarann who resolved my very minor issue swiftly (didn’t get my free gift with my purchase).

Very helpful and professional and I can expect my free gift tomorrow - all good!

"Sarann helps a lot!"

Sarann is very kind to help.

"Excellent Customer Service"

Had occasion to complain about the quality of a mug recently received from Whittards, a gift for my husband. Initial immediate response from Sarann offering me a choice of suitable resolutions. Requested a replacement and within 24 hours the problem was solved. Absolutely fantastic service from Sarann and Whittards, many thanks

"Great Customer Service!"

Great Customer Service!
I have been a long time customer of Whittard's and recently placed an order which didn't arrive. However, after contacting customer services through the online form submission, Sarann got back to me super quickly and sorted my issue out in a matter of moments. My order then arrived the next day thanks to Sarann's brilliant help!

"Super service re reordering for me"

Order delivered to wrong address by yodel, Grant at customer services quickly sorted another delivery for me

"Re-order sent. Thanks"

Yodel let us down!! Another order was sent out to us using DPD instead, and it was delivered very quickly.
Thank you for your prompt help.