"appalling customer service"

I placed an online order of mainly tea on sale on 27/12/18, was sent a mail informing me of the cancellation of one of the items (which was non sale, so no idea why it was cancelled), and a refund for that. The order arrived on 7/1/19, containing only half of the products I had ordered (I wasn't charged for the missing ones) with no explanation whatsoever. As it was a weekend, customer service wouldn't answer the phone, so I sent an email asking why items were missing that were even at this point still available online, and despite another email never heard again.Several unanswered phone calls and voice massages later I managed to speak to someone today who told me she had no idea what happened and unfortunately all sale items I wanted were NOW out of stock, so just too bad.
Absolutely appalling customer service, I have never experienced anything like it.

"Aweful service ever I see."

I placed my order in 27th Dec. My order was tracked in belgium, 3rd Jan and until today(10th Jan) It's not in my hand. I'm an international customer from asia, so i thought it could be late that I expected. But when I saw that my parcel was in belgium with no change for a week, when I e-mailed them twice and when I contact them in theri site, They give me some automatic reply e-mails. So I was really mad at their way of communicating. I will never use Wittard.

"Shocking service I placed an order on…"

Shocking service I placed an order on the 5th December we are a month on they have still not responded avoid using them

"Very good products"

Very good products, pleased with my orders over the years. English breakfast loose tea is very nice and highly rate it.

"Terrible experience"

Terrible experience. I placed an order 5 days ago and it is still in processing. Just like the other reviews here - no communication, no responses to emails, nothing. Absolutely appalling service. I'm going away for Christmas and this item won't arrive in time. How difficult is it to dispatch a box of tea on time? Complete and utter joke. Won't be ordering from these clowns in future.

"Paid for next day shipping on Dec 11…"

Paid for next day shipping on Dec 11 and still haven't received my parcel on Dec 13. When I called to inquire, was put on hold for 10 minutes after which I was forwarded to an answering machine. Missed secret Santa in my office now because of this. Really poor, will not order again.

"Still hasn't send it"

I ordered tea and etc on 7th of December, and it still hasn't shipped. I need this package before Christmas, but if they don't send it soon, I will have no gifts for Christmas.

UPDATE: It was sent on the 13, aka 6 days later, it's in Belgium now and there is no way I'm gonna get it before Christmas.

Very disappointed, won't order again.

And yeah, customer service ain't good, didn't get an answer.

"Absolutely terrible service."

When it was nearly two weeks since I ordered it and still hadn't arrived I called them. Said it was lost in transport and they would send a new one which would come within two days. Four days later and it was still not there. Had to go to the shop to buy what I needed. Had to pay more as the discount I got online was not available anymore. Absolutely terrible service. Really disappointed. Do not recommend ordering from them.

"Terrible service, nine days later and still no sign of it. Birthday missed."

Terrible service. Nine days after placing the order and still no sign of it, completely missing the birthday it was intended for.
Placed the order and continued to check on its progress via the tracking link Whittard sent but the courier site continuously said "expecting it". Phoned Whittard twice to ask about it with no answer on the phone (feels like someone is running the operation from their garage in their spare time). Eventually got through and was told my order had been lost in their system and they would have to place it again. Embarrassing service, particularly paying £3.95 for delivery.

"Ordered some tea for a pickup 6 days…"

Ordered some tea for a pickup 6 days later. Still no confirmation of order despatched 5 days after order. No reply to email (infoatwhittard.co.uk). No answer from 'Customer Service' telephone number. With service like this it sounds like a company on the way out....