"Disgraceful packaging"

Disgraceful packaging. The coffee came to over £60 and the box wasn't even sealed leaving the warehouse. The postman asked if we would like to check the contents, it was that bad!!! It had definitely been opened previously and looked into.
Don't this company realise that there are unscrupulous people in the outside world?? And I don't want my coffee or it's packaging mauled by strangers!!
I intend to take this matter though the complaints procedure.

"half the leaves double the twigs"

Up to the last wk end I would have given them a 5 Star rating. However on my last visit the tea I buy ( white Peony) had been changed from leaf tea to a mixture of leaves and twigs, twigs being in the majority. I of course queried this and was told “they believed it made a sweater drink”I can assure them it dosen’t, what it does do is get rid of there waste twigs and double the cost as it now takes twice the leaves to obtain the same result as previous.

"I am stunned by how fast and thoughtful…"

I am stunned by how fast and thoughtful Whittard’s customer service is. Someone called Imogen makes ordering from them online such a soothing and pleasant experience for me, every time. And I love that I can order Christmas items as early as in September, and get my Christmas gifts before the postal traffic gets crazy in December. (I live overseas.)

"Customer service absolutely appalling"

Customer service absolutely appalling, didn't want to help considering our local store is closing down on Friday, They use YODEL so watch out! Not prepared to let me re-order with DPD even though I offered to pay again. Order four days ago and no sign of the item yet and YODEL don't even have the item in their possession. Absolutely dreadful negative attitude. The woman I spoke to said the word "can't" over ten times in the space of 12 minutes. AVOID. No wonder their high street shops are closing down!

"Shop refused to sell a singular item. Weird!"

I went to the store at cheshire oaks store today and wanted to buy a pink lemonade.
These were priced £7 each but 4 for £20. Only wanting the one and being happy to pay the price, I was told that the shop was not allowed to sell multibuy products separately any more and I had to buy the 4!
Unfair business practise to say the least. If a customer wants one item they should be well within their rights to buy this and not pushed to buy more especially with the "sugar awareness" which is going on.

"Love Whittard's"

Love Whittard's. I have been shopping here since I was 16.
First time ever I had a little issue. Customer services was amazing and more than sorted my issue.
Great company, great products. Thanks Whittard's

"Ordered a teapot online with a 3-5…"

Ordered a teapot online with a 3-5 delivery estimate. Five days passed, no teapot. Checked online and my order was still processing! Sent two messages over the following days to see what was going on.
No response, they did however manage to send me marketing emails.
Called them, after an age on hold got through. Put on hold again as they tried to find my order.
My order will be over a week late and it took a lot of effort to find out what was going on. Shan't be using them again.

"Resolved delivery issues promptly"

Had issues down to the shocking Hermes delivery service who claimed to have been twice but left no card and in fact have proved no delivery people came other than Royal Mail on the cctv attached to the door. The parcel was stuck in Hermes network and they resolved the issue quickly by sending a replacement out by DHL which arrived fine the next day, before they even received the one they sent back from Hermes. My advise is bear in mind they use a substandard delivery company who’s standards don’t even meet the standards of delivery companies in third world countries, I should know I lived in one for a number of years. Despite this their customer service is good! Product was well packed and exactly as ordered.

"Waiting for a refund!"

I ordered a teapot at the beginning of December for a present. I had an e-mail saying it was on the way, nothing happened. Two weeks before Christmas I phoned them and was told lost in post and the amount would be refunded to my account. Still waiting! Unless I hear soon , will take this further.

"AWFUL SERVICE.UPDATE"

AWFUL SERVICE.
FAMILY MEMBER RECEIVED A SAMPLE OF A PRODUCT WHICH I TRIED AND LOVED. WENT TO STORE TO PURCHASE TO BE TOLD YOU NO LONGER SOLD IT.
WENT ONLINE SAW THE PRODUCT SO YOU DO SELL IT , VERY ANNOYING. ORDERED IT. ORDER/DELIVERY WAS AWFUL. I EMAILED YOU ON 19/12/2018 AND YOU REFUNDED MY POSTAGE BUT HAVE NOT RECEIVED A RESPONSE: WHICH I EXPECT.
TO ADD INSULT TO INJURY I WENT TO ANOTHER STORE WHERE I WAS GREETED WITH A WALL OF THE PRODUCT YOU APPARENTLY NO LONGER SELL. SO I WAS LIED TO BY A STAFF MEMBER. I WILL SEND ONE MORE EMAIL BEFORE NEVER SHOPPING WITH WHITTARDS AGAIN AFTER MORE THAN 20 YEARS OF DOING SO. DISGUSTING SERVICE ALL ROUND.
WHY AFTER I PLACE A BAD REVIEW WILL YOU LOOK AT RESPONDING TO MY EMAILS? A MONTH AGO I SENT AN EMAIL; AND HAVE SENT 2 SINCE. WHY ARE THEY NOT BEING ANSWERED? AWFUL SERVICE. PROBABLY THE WORSE I HAVE ENCOUNTERED.