"Did not deliver my products, POOR CUSTOMER EXPERIENCE"

Did not deliver my products, and did not do ANYTHING to make it right. Ordered on 1st May 2020, they cancelled my order on 15th May 2020. Told me that PayPal did not process my payment despite the payment leaving my bank account the same day, and being processed by Paypal within 1-2 days.

Whittard have lost a very regular customer, I will never buy their products again seeing as their customer service is awful and they evidently do not care about customers. I will also be sharing my reviews online, and also advising my friends and family (who also regularly order Whittard) to never buy from them again.

Overall very disappointed in this experience. We are in 2020 and it takes a company 2 weeks to deliver something, and even if they had issues with the payment they did not bother to contact me.

Poor customer experience overall. 1/5 star is generous for this review, but unfortunately I cannot give it any lower. My friend who the gift was for is going to be very upset now that they will not deliver the products. I asked them several times for my complaint to be passed to their management and they ignored my request every time.

"I ordered some limited edition coconut…"

I ordered some limited edition coconut hot chocolate, sencha green tea and a mini caddie before the long weekend and managed to get free delivery over £20 which made me so happy. My delivery arrived a week later and I'm very happy about my order. The only thing is the parcel arrived before i received my tracking number. Whittard have the best Hot Chocolates :)

"Even one star is too much for how…"

Even one star is too much for how Whittard of Chelsea are handling their customer service now and especially deliveries. I have made an order on the 16.04.20 and still waiting for the package to arrive. A replacement was agreed to be sent out with priority and again no update if it has even left the warehouse. For the first order my son called several times asking for it to be sent with DHL to ensure delivery, but CS representatives did not take his request seriously. I am tired of checking every morning where is my parcel and if it is going to arrive. This is utterly disappointing for a loyal customer of yours which I have been. Now even if I call the CS again nothing will change.

This is a real review from a real customer.

Ms. Galina Kamburova

"Broken gift!"

I ordered a present of a china mug for my sister’s birthday on 10/5/20 on 30/4/20 which has just been delivered in pieces!!. What am I going to give her now!

"Great service"

I love Whittard’s tableware so decided to order some more during lockdown. My initial parcel did not arrive although this was Yodel, the delivery company’s fault rather than Whittard’s. When I phoned to let Whittard know, they immediately arranged for a replacement to be sent by another delivery company. It arrived 2 days later and I am very pleased with it. Fabulous product and excellent customer service from Whittard’s.

"Best hot chocolate"

If you have a sweet tooth, Whittard Hot Chocolate is the way to go.
I've bought almost every flavour and they're all amazing.
No other hot chocolate has the same intensity of flavour.
Would highly recommend 🍫

"Expensive. Online delivery a mess"

Edited.
Expensive and it took a long time to get my delivery (it was lost in transit initially). But the quality of the products is top notch

"I am trying to order off your web site…"

I am trying to order off your web site but keeps telling me my email address is not valid

"Very bad company will not help you I…"

Very bad company will not help you I made a order had 2 codes both came off now they are saying I can’t have the free mugs but it’s not my fault it dint say I could not use the codes they both worked not happy will never order again false promises

"Bad Quality Tea, Expensive and Customer Service that Censors Bad Reviews."

Bought some Japanese Sencha from their Cardiff store back in October 2017 and I must say that it was awful. Little to no flavour, extremely bitter and astringent no matter how I brewed the tea. It tasted like those awful, cheap tea bags you get at the big chain coffee shops. When you compare it to Sencha from other reputable tea sellers (The Tea Makers of London provide exceptional Sencha) it is not in the same universe, let alone the same league. Whittards claim this is a premium, high quality tea yet it is no different to the typical cheap green tea bags you can buy at any supermarket.

They are charging a premium price for an extremely poor product that in no way reflects how good Sencha can be if you buy good quality leaves as opposed to the drek that Whittards sell. Please avoid this company if you care about good quality tea and search for a seller that offers great tea (Tea Makers of London, hibiki-an etc...) and has excellent customer feedback & good customer service that doesn't censor reviews. You won't believe the difference in quality and you'll wonder why you've been wasting money on abysmal tea disguised as a premium product.

For £8.95 I buy Japanese Premium Sencha from the Tea Makers of London that is so superior to the £12.50 garbage Whittards sell it's unreal. To add insult to injury you get 125 grams of tea compared to 100 grams of the poison Whittards sell. Far, FAR better tea, in greater quantity, for £3.50 less. I promise you that you won't be disappointed.

To make things even worse, after leaving a review on the product page on their website the review mysteriously vanished.

All you are paying for is a fancy, Made In Chelsea hipster fashion brand with pretentious, expensive stores and rude staff. You certainly are not paying for good quality tea. Avoid. Avoid. Avoid.