"I wanted to buy tea from Whittard"

I wanted to buy tea from Whittard , but after i have read the opinions ,I think I wait

"Have you changed supplier?"

I have ordered Whittard Loose Leaf Darjeeling tea several times over the last few years and the quality is usually excellent, BUT the recent batch received in March just tastes truly ‘unpleasant’. Have you changed your supplier? I’ve tried it both with milk and without, but it just totally lacks the delicate flavour of a proper Darjeeling. Your tea is normally superior to other cheaper loose leaf Darjeeling brands so I’m really disappointed.

"Very dissapointed!"

I have placed 2 different orders in same week and in total more than £70 and did not receive any of my orders yet and asked customer service to forward wonderland cups as promoted on the website. Customer service replied back with " Unfortunately I am unable to honour this for you as it has to be £60.00 or over on one order"! I love Whittard tea selection but their customer service mentality is not good as their products. When I receive my orders I will return all of them and never shop again! Very disappointed as a customer!

"Whittards, great teas, not so much about customer services"

I have been purchasing teas from Whitards for several years and am very happy with them. This review is for customer services only,
Near the end of March, I was looking online for Whittard offers, and spotted one for 3 for 2 teas. I clicked on the link, which took me directly to Whittards where I stocked up on teas. I didn't notice at the time the promotional code did not go through. A few days later when I did check and phoned customer services, they told me the offer did not start till 2 days after I made my purchase, and I would have to prove I saw the offer. I asked them to speak to their web staff but got no answer to this. I did send a photo of the link, showing the offer, but was told it could have been an old offer!!
I was also told I could return them to a store and purchase more on offer - fat chance with all the stores closed with Corona Virus!
Incidentally, all discussions and the final email to customer services were all to the same person, who obviously had no intention of looking into this

"Excellent choice of teas"

Excellent choice of teas, coffees and other hot confectionary. Recently extended their free delivery offer due to COVID-19 ... a gesture that is very much appreciated by me!

"Great products"

Great products, choice and cafe. Always visit here when in town.

"IT'S ALL ABOUT THE ENVIRONMENT!"

At last the brought back the Nova double walled glass mugs and after waiting months, I bagged five of them. Delighted and the mugs are absolutely spectacular. But, what I was MOST impressed with was the packaging. It was almost all recyclable. Instead of bubble wrap, they used paper - cut in a way which twisted and padded out the sheet but yet could be rolled up and re-used - after which it can be recycled. Even the tape used to seal the box was paper based. Love it! Well done Whittards. Only thing was, the actual mugs were wrapped in bubble wrap but for all the packaging needed to secure glass, most of it was recyclable so I'm not complaining. This was great. The mugs are amazing and look fantastic with a good cuppa inside. They are dishwasher and microwave safe but I'd never put these in a dishwasher. No siree! Too precious. Hats off to Whittards for a great packing concept.

"Fantastic selection of teas"

Fantastic selection of teas. With the extra expense for the quality and breadth of loose leaf tea offered.

"Ordered, then nothing"

Ordered some bits and pieces on the website and was looking forward to receiving them. After the transaction went through it changed to “processed” and has remained that way ever since. I’ve ordered things from Spain and Germany which were delivered within two days and Whittard haven’t even bothered to box the order in Northampton yet (day 8). Of course, no proactive updates on the order so it’s a case of checking the website manually every day.
As others have mentioned, terrible experience and they seem to be trading on their name rather than their service. Won’t be ordering from them online again.

"It's bad"

It's bad. Really bad.

I want to express my disappointment in your brand - I bought a Christmas Tea box for my mother - the contents felt cheap and not up to your brand, as I believe you work hard in order to achieve a high standard look. The box itself does have a very impressive look but finding a ticket that said that you accidentally put the wrong amount of tea declaring you (bees) were too busy, was quite inappropriate - ( no sorry in the ticket) you found the time to print the ticket and place it inside the back of the box rather than informing me "of your little bees issues" when I purchased this present at the shop.

Your staff could have told me (and many other customers I'm sure), and I would have appreciated the honesty. The fact that I'm paying the full price for something that you already know it wasn't worth the weight, the price and the quality is the definition of a scam.

I would like an explanation as this is unacceptable. I don't accept that your company has decided to sell me a package with a difference of 350g (amount that is supposed to be inside the box) and having a total of 180g instead.

seriously, are you serious? Were the bees busy? Or you just think you are smarter than your buyers?