"Gorgeous Settee but Bumpy Process"

We ordered the Berwick 2-seater in vintage green with bespoke Vegas feet in black back in August (24th). Sadly we could not celebrate the arrival of the piece two months later (October 9th) because the process of getting it has been fraught with issues. First off, the delivery: it was a no-show and no-word on the day of delivery that we had been notified of a week earlier. Courier Furdeco claimed that the seller put a hold on it last minute, on the Saturday before the Monday due-date; while seller wgen we called insisted they had done no such thing. It then took several calls back and forth before a delivery for the following day was announced by text, without explanation or apology; whereby one myst consider that two of us had to stay in and at the ready for this. The two guys were then great in taking the settee up to 3rd floor and to its corner, removing packaging. However, and secondly, it then turned out that the feet were missing! Whether the seller missed inclusion of these or whether they were lost in transit we can't say. The settee has now been sitting in the corner for 2 weeks, still no feet. I was told, on asking, that as they are 'bespoke' -- bought in from another company that, however, has them on the shelf; then painted in at this company-- it could take a while. But now it's going on 3 weeks. And no updates, no communication.

Our advice: don't get fooled into believing you can order a settee or chair for a special occasion like Christmas and get it in good time unless you give it 3 months. I am offended by tge promotional emails I get, enticing us to by now fir Christmas -- when the one piece we ordered in August is still missing parts! The settee itself looks absolutely beautiful (would ve nicer with feet), but was also not cheap! Just a shame that the process and experience has spoilt our appreciationand enjoyment of it! We are still waiting. Would not buy from this company again.

"Easy to navigate website"

Easy to navigate website.
Leather samples were posted fast.

"The Chesterfield Armchair"

I’ve just received delivery of my leather armchair ( very professional delivery, really nice people ,very helpful).

The armchair is fantastic. The quality of the leather used is excellent. They manufactured it in the time they said they would take to do it.

It is traditionally made by highly skilled people.

I couldn’t ask for more

"A pleasure to order."

I ordered a broucher and sample on line I recieved confirmation email and I was keep informed of delivery and information emails from the start excellent service from the start.

"Samples arrived timely"

Samples arrived timely.

I then placed an order for a sofa yesterday however haven’t received a confirmation email.

"It was a good service"

It was a good service requesting samples. They were of a good size cut, and arrived promptly.

Disappointed that the sale was extended after I felt pressured to buy before it ran out. I'd have liked time to speak to a sales rep first.

"Leather swatches arrived quickly lots…"

Leather swatches arrived quickly lots of options to choose from

"Good customer service in the showroom"

Good customer service in the showroom. Really helpful, answered all of our questions. Not received the sofas yet but happy with the service so far.

"Really pleased with swatches especially…"

Really pleased with swatches especially madras analine

"Fantastic customer service"

Fantastic customer service. Quality products at reasonable price. Just ordered my sofa.