"Very comfortable; good looking."

With lockdown it took a long time to get our sofas, howerver, now they're here we are very pleased with them. They are comfortable and look really good in our sitting room.

"A very good product & service."

Everything worked out well from ordering through to delivery. I am extremely pleased with my purchase, both the company and the delivery co gave a very good service. The sofa is of a good quality and excellent workmanship.

"Very happy customers."

I looked at the website, seen what I wanted, made a couple of phone calls to the salesman, who was extremely helpful, decided to buy without visiting the store. When delivered, they are extremely good quality leather. We now have a superb Chesterfield sofa, and a lovely leather wingback chair. Great experience from start to finish. Will definitely recommend and buy from here again.

"Just perfect"

Very good customer service. Ordered just before COVID19 but kept us informed of what was happening. Sofa and chairs are gorgeous and we are very happy with them. Good all round. Thank you Chesterfield x

"Just ..... Avoid!"

Ordered 2 leather cushions early April (spoke to them several times a) because wanted to be clear exactly what I wanted and b) because when I tried to order their website said delivery charge would be over £80!) we managed to resolve that! and so placed the order –– Fully understand possibility of production delays due to covid-19 but these items were described on their website (and still are) as ‘stock clearance’ – now most people know stock clearance as … in stock, and for clearance! But no, that isn’t the case! Ordered early April and received mid-July (3.5 months), it’s true AFTER I placed the order the emailed confirmation said 8 – 9 weeks (strange for ‘stock clearance’ but I decided to go with it) rang 3 times subsequently to chase the order and was told on separate occasions that they were JUST coming off the production line at that very moment and would be despatched. A week went by, no cushions rang up again told same thing but on 3rd occasion they DID despatch.

What I received left me speechless! I had been very clear prior to ordering that I wanted same/similar colours to the product images on their website (beiges, browns and creams) … if I had been made aware they were going to be like Joseph’s technicoloured dream coat! I would never have ordered in the first place! These items were NOT clearance and were clearly made to order – so you can’t turn around and say ‘pot luck’ it’s whatever is in stock!

I said that I would be returning them as they did not reflect the product image/were not as described, after initially going to ground, they responded with: “Unfortunately we are unable to refund the return postage or accept your claim that these items are not as described. These are patchwork products made of a mix of leathers and as such a selection of various colours should be expected”.

“various colours should be expected” …. If only they had stated this right from the outset, I NEVER would have ordered these products. I did get a refund minus return postage – so I was out of pocket.

Be very careful ordering from this company.

Damage to business reputation and customer satisfaction levels don’t seem to concern them – a poor long term strategic business decision. Every company has its day but the better ones stay around longer because they pay attention to reputation and customer satisfaction.

"Fantastic service, superb furniture"

Fantastic service, despite recent times delivery was still prompt. Workmanship exceptional, we know our settees will last for a very long time. We wouldn’t hesitate in recommending this company to anyone and in fact we already have. Lovely to have British made furniture from an excellent company.

"Love these tub chairs."

Excellent service from receipt of swatch through to receiving end product. Quality and craftsmanship was second to non. Love these tub chairs, they did not disappoint.

"Good communication"

Good communication - even in a pandemic - beautiful furniture delivered as soon as it was possible.

"I had a great experience with this…"

I had a great experience with this company. In the past I had high pressure sale personal from the big box stores that saw me as an inconvenience on several occasions. I was out of town and made arrangements to meet with a member of the sales team and indicated what type of product that would fit me needs. Salwa spent over 3 hours with me. She was very patient as I indicated to her this was a major purchase for me. I settled on a nice piece and chair and when we did the paper work i asked Salwa that I decided to change my mind and go with another piece. She was very understanding and assisted me with the other items.
I was very pleased with corporate,sales and the delivery of my items. Once I pay of these items I would like to go back to get a nice recliner. i prefer not to go to the big box stores which I use to shop at all the time.Thanks CC

"Art deco style settee and spoon back chair"

We visited their showroom /workshop and were impressed with the range and quality of their products, especially as we wanted a made in UK product. Our settee and chair were manufactured and delivered within the stated time. The delivery team contacted us with date and time and also took away all packaging. We are extremely happy with our purchases and would recommend, especially if you are looking for a more individual item