"Excellent Chesterfield suite!!"

Excellent Chesterfield suite!!! Visited the showroom to see the Monks Suite in Antique red having seen the product on line. Staff were very helpful answering all queries, with no pressure selling!! Order placed and full explanation given re. payment and delivery. Items were delivered within the agreed timescale by a superb delivery company, the two operatives were a pleasure to have in my property, unpacked and positioned the suite to my complete satisfaction. A quality product that will give years of pleasure, and a company well worth dealing with. Thank you the Chesterfield Company!!!!

"Fabulous new sofa & footstool."

We are very pleased with our new sofa & footstool it looks fabulous! I’m especially happy with the price in comparison to other retailers, whom I suspect are placing orders with this supplier also. The Chesterfield company has a huge variety of leathers and some fabrics. They kept to the stated schedules and updated us with the progress of our order throughout. They are very professional and I would happily recommend their company.

"We are very happy with our chair"

We are very happy with our chair. We were wary of buying things off the internet without seeing them in the flesh but the chair was even better than we expected. We wouldn’t hesitate to use this company again. They were very accommodating about the current Covid19 situation and offered to keep the chair in storage if we couldn’t accept delivery but were prepared to deliver following the government guidelines on social distancing which we really appreciated.

"Having shopped around online we plumped…"

Having shopped around online we plumped for the Chesterfield Company. We could not be happier with the service and quality of the company. The 2 seater, tub chair and wingback chair are absolutely gorgeous. We are glad we opted for the vintage analine as it is very sumptuous. Staff were amazing and well deserved of a 5 star rating.

Sam and Becky
Leicester

"Great product delivered on time."

Great product delivered on time.

"A superb settee......."

I'm always very nervous about making such a large purchase via the internet however my fears were unfounded, not only was the companies communication excellent but the settee was exactly as pictured on line. It is well made with a superb finish. It is very comfortable and just perfect for where we wanted to put it. We ar extremely happy with our purchase. The only thing we need now is some advice on how to keep a Bulldog and a Fox Terrier off it!

"Very good communication and info about…"

Very good communication and info about delivery. Held sofa for longer whilst I was on holiday.

"Shoddy external parts - sofa bed mechanism broke after 3 uses."

The couch is lovely, service to get it to me was great. But product broke after using the sofabed pull out for the 3rd time. Since couch was over 1 year there is no warranty and the parts alone from external supplier would cost almost £200 not including fitting.

I don't know how they vet their external parts supplier or if they do QC on the parts, but this part was substandard and effectively ruins my experience with the Chesterfield Company

The customer service was also shoddy, no apology, they didn't even seem shocked as I received what looks like a stock email response to this problem meaning this must happen often enough to have a standard reply ready.

Do not buy a sofa bed from these folks - couches are probably still great.

EDIT - so after I calmed down and accepted I can't afford £200 at this time, I had a closer look at solving the issue myself. All that needs fixing is one slat, you can unscrew the broken one and add a new one yet Chesterfield charge:

Mechanism £95
Postage £20
Technican visit £45
VAT £32
Total: £192

No mention of an option for a new slat to fit yourself! Wanted to put this out there in case anyone else has a similar issue - will update if/ when I find an option for replacement slats.

Edit 2:
Chesterfield responded by admitting that a spare slat would indeed do the job. I was initially delighted as they were going to keep an eye out for one and let me know.
However - they then continued to report this review to Trust pilot in a typical bulling and victim blaming manner - The burden of evidence now lies with me to 1. prove I had a couch from them. 2. prove there is a problem.

This is after they had actually had multiple communications directly with me and I had sent actual pictures and all of the communications were logged under my purchase order. Basically trying to use Trustpilots system to silence me after they admitted to me they were wrong.

Final edit. Company appologized, citing bad communication. By the end of it they recognise that there were issues and there responses added to the fire. I'm satisfied with the outcomes and I hope the next person with an issue will have better communication and better options.

"Two great leather Hudson chairs"

Got two leather Hudson chairs. Great price, quality & comfort.

"Couldn't be happier!"

A fair price for exceptional quality.
Great communications all the way along the process. The delivery men listened to instructions and carried out the load in professionally.

As for the sofa bed, I've enjoyed sitting on it, loved sleeping on it - but most of all have just adored looking at it. The single most beautiful item of furniture I have ever brought into my home.