"Mark & Matthew were fab!"

Mark & Matthew fitted my French Doors and back door today and did a fantastic job. They were professional, friendly and very hard working. The quality of the doors is excellent and are good value for money. I would highly recommend Northern Trade Windows to anyone looking for replacement windows or doors.

"Efficient and friendly and informative…"

Efficient and friendly and informative workers. Mark and Matthew were excellent in carrying out the work. Couldn't fault them and were hard working and left us at ease as they did their job. Very pleased with how things went.

"Excellent service and communication"

Excellent service and communication, very helpful and friendly. I’m really pleased with my new windows which have been fitted and finished to a high standard. All staff I met or spoke to have been excellent. I definitely recommend this company.

"Top job throughout."

Excellent service from start to finish. We have had all our windows changed and the difference is amazing. No pushy salesmen, good communication and we had two great lads, Mark and Matty, doing the fitting. We highly recommend this company.

"Excellent from start to finish!"

From the first phone call to Northern Trade Windows, to the final fitting, I cannot fault the service I received from this company.

I love my new front door!

"Really good experience throughout"

Great service and an excellent fitting team led by Mark. Brilliant guys who worked tirelessly and patiently as there were a few unforeseen problems with access for them.

" Northern Trade Windows Installation"

We instructed Northern Trade Windows to replace a full set of windows and doors on our property.

From start to finish, they were absolutely brilliant. From going through designs and options, to measuring and survey, to the installation, everyone was knowledgeable, helpful and very courteous! The turnaround time was very quick, too!

The quality of the windows is second to none, and the quality of the installation is fantastic, too. We’re very pleased with how everything has turned out and would definitely recommend Northern Trade Windows.

"Some issues with communication and after sales, now resolved"

We are very happy with the windows and would give a 5 star review for this. Great quality, fitted quickly carefully, with minimal mess. Staff have been friendly and knowledgeable. It is nice to support a small local business.
Unfortunately, following the initial sales visit there has been some poor communication, confusion and misunderstanding, between us and Northern Trade windows and internally between staff. Once the contract had been signed, we felt a little unheard and initially unimportant as the customer, so been disappointed with the after sales service, hence the reduced star rating.
We experienced some leaking through the front door, but aftersales could not help without a guarantee number, which we were unable to access, due to being away from home. There followed some misunderstanding about when we thought we were going to be called back. When we rang back today, (following further leaking), we were told that they could not see a record of last weeks call. I understand that it is Christmas and a busy time but we were told that it could be up to 2 weeks to get our leak looked at.
However, I'm happy to say that since our initial trust pilot review, and conversation with the Sales Director, our problem was sorted. Within the space of 3 hours, an engineer came round and dealt with the leak. We have been assured that our experience was a combination of unfortunate one off issues and positive changes have been implemented to ensure improved customer service and aftersales for us. We are now very happy. We will definitely consider future purchases with Northern Trade Windows. Thank you

"The whole process was an absolute breeze"

The whole process was an absolute breeze from start to finish. As a young female FTB I’m always been so nervy on having tradesmen in, in case I’m overcharged or made to feel uncomfortable.
Northern Trade Windows made it all so easy, charged a reasonable price and made me feel comfortable from the first initial email. The window fitters were extremely polite and professional (Kyle and Andrew) and nothing was too much trouble for them.
I’ll be using this company again for the other windows and doors that need replacing in the future! Thank you all!

"Totally happy with the work done"

Totally happy with the work done - 2 doors, front and back boiler house. Front door was a challenge because of the size, but the job was no problem for them. The fitting was top class, and the fellas worked well and finished everything within the day and left no trace. Having been let down by other local fitters with high prices and non-communication, I know now who to contact for future works.