"TAKES MONTHS TO APPROVE SOURCE OF FUNDS?JOKE OF A COMPANY!!!!"

Hi

I guess i am not the only one who has waited for more then 2 months for my source of funds documents approval , countless calls and to be told , we are experiencing thousands of customers documents so is taking longer then usual , well it does not take 2 months to do this.
I have tried live chat and same robots give me the same answer. i am beyond fed up of this process , all my documents are statements are recent and all within my means.
Bet365 took 3 days to lift restrictions , and mansionbet employees take months..
My case manager Tom never responds , does he even exist?
what a joke , i shall continue with the other bookmakers.
your loss , something tells me that Mansionbet will lose there gambling license in the UK soon.
Be aware everyone .
They will take your money and run mark my words.

"Scam company"

Scam company. Voided a bet after it won stating it wasn't placed in time...only voided 30 minutes after placed as that is when the bet actually settled!!!!. Would strongly advise don't bet with this company.

"Pedantic and unprofessional"

Pedantic and unprofessional. I submitted my government verified ID document to them, but that was not deemed acceptable. It was scanned at high resolution and all the text was very legible.

I've had no problems creating accounts at several others Casinos. There's clearly something wrong about how they are conducting their new account checks. I certainly have nothing to hide, and do not have a shady past, but my interactions with them led me to believe there was some discrimination going on. They were not being transparent as to why my ID was deemed unsuitable for their validation processes. They just said the quality of my ID was insufficient. However, the document was scanned at ultra high definition. I know that because I have alot of commericial experience scanning documents over a number of years.

My recommendation is to not waste your time creating an account with MansionBet - just sign-up with more established casinos who do not give you the runaround when trying to setup a new account. This is my honest review at the time of writing this. I sincerely hope you would have less hassle than me if you do decide to open an account with them.

"Tried to bet with them was such a…"

Tried to bet with them was such a hassle. Avoid. One person on customer service it seems.

"Really good always answer questions no…"

Really good always answer questions no problems at all. It's a genuine review games have good pay out aswell. Won't go anywhere else now.

"Customer Support Team do not respond to emails"

In response to my "Beware the Free Bet Offer" Mansion Bet stated stated "We would like to review the case further, however we are unable to locate your account and therefore would suggest you contact us via customer support"

I contacted support and received an automated message giving me the reference number SR00629950 and stating they hoped to respond within 24 hours. Despite a reminder no response a week later.

I'll be emailing CEO Karel Manasco to put him on notice of how his firm operates.

"Lost accounts?? Sounds a shambles."

Looking at these reviews I noticed that everyone that’s got/issue Mansion bet majority of the time reply’s
“Sorry we were unable to locate your account”,
So Mansion bet in their own words are admitting to all these lost accounts???!
I shall stay clear from now on.

"I opened a new account with Mansionbet…"

I opened a new account with Mansionbet bet on Tuesday 3rd August, initially I was asked for proof of ID and address this I provided by way of passport and utility bill .
I made an initial deposit of £40 which was matched with a 100% bonus offer .
After losing my initial stake of £40 I proceeded to use bonus funds which had to be reused 20 times of £40 bonus (£800) I managed to win and made 3 withdrawals of £200 , £40 and £40 on Wednesday 4th August and funds were in my account on the morning of Thursday 5th August .
Around lunchtime on the 5th August I deposited £108 back into account and had a bet of £13 leaving a balance of £95.01 I then tried to access my account and it came up “ access denied contact customer service “
This I’ve done and was told account had gone for a review this I find ludicrous as account was only opened 2 days previous.
I managed to get through to customer service in Gibraltar which was a complete waste of time ! This was on Thursday and Friday and was told awaiting decision on review.
I’ve told customer service I’m not interested in review and I just want my balance £95.01 transferred back to my card they say there’s nothing they can do until review and that review team has gone home for the weekend.
This is an absolute joke I most definitely won’t be using Mansionbet again and would strongly advise anyone looking to open an account with them to look elsewhere.
I await my funds !

Derek Watson
Username- Pinetown1981

"I have played and registered with a…"

I have played and registered with a number of gaming sites however, I must admit that my experience with Mansion bet up to now has been 1st class.

The bonus scheme seems to reward regular users and seem to value your custom.

Only slight complaint is that it's taken over a week to go through a verification process which has been a bit frustrating.

"Good customer support that helped with…"

Good customer support that helped with sign up offer procedure :)