"Following a recent problem logging into…"

Following a recent problem logging into my account, the customer support team was on hand to resolve the issue immediately for me. Excellent and very quick customer service received from a friendly member of the team, thank you very much.

"Another bookie for the mugs!"

Another bookie happy to advertise good odds and perks but unwilling to lay unless your a mug. £1 maximum bet says it all. Hides behind responsible gambling banner making you jump through hoops with documents, bank statements, P60’s, wage slips, pension statements etc which will take months only to be told you can bet on the casino which I never have or never want to or you can bet a £1 on the horses, very responsible!

"good until you withdraw a big amount!!"

Again.... Just reading these reviews it makes my stomach curl..

ive had an account for over a year, provided id to depsoit! not used it in a while, had a little bonus.. Managed to turn it into a substantial amount.. No surprise I withdraw then my account is restricted and I cant log in, ive sent all the documents they asked for... Id, utility bills, photo holding id, 2 phone verifications.. A week on since withdrawing and im still none of the wiser and just keep getting fobbed off! 24/48 hours it will be sorted I keep getting told.. Documents have all been approved... its a joke! so frustrating!! Dont answer emails back...
username taz140688

"Beware this rogue company!"

Like others here on Trustpilot, had an account for around 8 months but as soon as you start winning they don't want to know you any more. Was restricted to a maximum liability of £1! so requested a withdrawal of my total balance which is when the fun starts! Was asked for proof of ID so sent them everything, even things they didn't request, however that still wasn't good enough. I was told a scan of my passport was blurry and unacceptable, despite having sent the same scan to various other bookmakers over the past few years who had no problems with it. Two weeks after withdrawal request still waiting for a not inconsiderable £3,800 and haven't replied to emails I sent them. Use this company at your peril!

"Bet with an alternative Company"

I wouldn't use this company to bet with. There are many other services that do the same thing but much better. You will be better off using William Hill, Sky Bet or Paddy Power to name a few. If you win money with Mansion Bet they then restrict your account so you cant win any great amount again. They will then try to push you into using the casino instead, claiming there is no restriction in this section. They will deny this in a statement underneath, but I assure you this is the case.

This company seems to be crooked all the way through, employing underhand tactics that are both not fair and also not safe to the vulnerable, especially when 'safer gambling' is supposedly of paramount importance. ( cue the crap underneath about how they protect their customers and have strategies in place).

Please use a different betting service.

"Mansion Bet don't deserve you"

Mansion Bet don't deserve your business.

After waiting 2 weeks for a withdrawal to be made, I was asked for bank statement, passport, driver's license, gas bill - i.e. ALL of these -

and was later told that despite thereafter having a verified account that I was not entitled to any bonuses or promotions, with no recourse to reverse that discriminatory decision.

One withdrawal and Mansion Bet goes into meltdown and denies you what they advertise to new customers.

Awful company, terrible flaky website with an unreliable and irritating Live Chat function & unhelpful Customer Service jobsworths.

They deserve to go bust.

Loads of other decent sites, so don't waste your time with Mansion Bet,

who only honour their promotions when you're constantly losing money.

One withdrawal, and you're in their bad books.

Put them in yours first before wasting your time with them.

"For no good reason and without any…"

For no good reason and without any explanation my stake limit was put down to zero. So I couldn't place any more bets. Like any other bookmakers once the user wins once or twice they don't like it and do anything to exclude him,

"They make it very difficult to withdraw…"

They make it very difficult to withdraw your money. Happy to take it but when you try to withdraw it asks for id and they are in no rush

"Awful"

Awful! Deposit and withdrawals all fine until a big win when asked for verification. I send documents immediately yet my account still remains unverified and they hold on to my money. Never had issues with any other sites.

"Quickly limits winning bettors"

Waste of time opening account if you are trying to win. Limited to £1.02 stakes after winning about £1,200 over a couple of months.