"Excellent customer support"

I’ve always found Mansion Bet support to be excellent not sure about live chat but they reply to emails almost straight away & are very helpful. Their agent Lance kindly resolved an issue for me which was actually my error but unlike other gambling sites I’ve dealt with Mansion Bet were happy to help me.

"Can not use free bets again"

Can not use free bets again, no live chat again.

"Spoke with Lance in customer service…"

Spoke with Lance in customer service who was magnificent and nothing was too much trouble, I sporadically receive £100 or more free bets which is always welcome while I feel mansionbet are easier to deal with than other sites.

"So i signed up as a new customer and…"

So i signed up as a new customer and deposited £500, biggest mistake ever.

So after placing 2 bets, they locked my account and asked for documents which is fine, however they are refusing every document i sent them... these are documents i sent to a solicitor to buy a house and the solicitor accepted them!!

This company clearly operate as a front to steal money from customers and hide behind these checks to avoid paying out.

I will fight them for my deposit back, as i am now in the process of writing articles to be sent to various papers such as the daily mail.

my advice to all of you, raise a complaint with mansion bet and complain to IBAS and the Gambling commission and lets all fight to get the license to operate in the UK revoked!

I will setup a website to allow people to co-ordinate for the purpose of getting them closed down.

"MansionBet are a superb bookmakers"

MansionBet are a superb bookmakers, efficient and straight forward.

Unlike a lot of these tin pot bookmakers they take pride in providing a service, are contactable via telephone or email.

Come back to you swiftly without fail or having to chase.

10/10

"Previous to numerous replies to mansion bet"

After 5 phone calls by me to your firm plus photos of birth certificate plus Aviva house contents insurance plus building contents many days flustered annoying phone calls made to your company all to no avail I finally given up for a measly £30 plus it’s not worth the hassle now I have written one review on trust pilot you have said exactly the same thing again you want another contact with me as I told your agent I wouldn’t ever give your mansion bet company my bank details I just thank god I paid a opening deposit through PayPal. Under no circumstances will I give you my bank account details. So in answer to your reply for my user and login details you company can go and photograph yourselves. You had all the details you will ever get from me.yours in sport bobthebet

"Hi roger-- Nathan was more than…"

Hi roger-- Nathan was more than helpfull with my account & I d docs-- i just need too know about wether I can continue with u please--- regards philip

"Absolute scam"

Absolute scam, do not use, they mess you around trying to get validation, nothing is good enough, then they threaten to block your account if you cant validate who you are in a few days but delay you and never accept perfectly good pictures and documents

"Thank you for kind words and help I…"

Thank you for kind words and help I very impress by customer care and helpfulness again thank you

"Don’t use this company"

Don’t use this company. They reduce you max winnings to £1as soon as you win a few bets. Embarasing and shouldn’t be allowed to do it. They only want losers as customers. They won’t explain anything

Edit
They reply saying contact customer services, I have and they basically say they don’t have to explain anything, and yes your internal policies are don’t allow any customers win