"Mansion Bet very reluctant to pay out"

I withdrew £4000 just after midnight on 22/2 from a golf bet. I withdrew a further £6000 later that day from 2 trebles. And a further £3000 again on the 23/2, from football winnings that day.

It’s now 22.08 on 25/2 and ALL 3 withdrawal requests are still pending. They haven’t even sent any of them to my bank yet to start the 2-3 process of me receiving the winnings.

This contrary to their terms & conditions for withdrawals of less than £5000.

I’ve emailed Mansion twice asking for a phone call, nothing forthcoming, and live chat is down.

Absolutely ridiculous service.

Friday 26/2

You can’t contact them by phone. They are blaming the Pandemic for closing their phone lines. Online chat still not working, and still no reply to my emails.

If Rahm wins/places in the WGC, I’m in a hole for a lot more £££. I won’t be using them again once (if) this mess is sorted.

If you are a serious punter, stay well away!!

I honestly think the Gambling Commission should be made aware.

11/3 - Further Update

Still no further forward. Still have £13,000 owed to me & Compliance still looking at my SOI documents which confirm I’ve a genuine income.

29/3 - A Further Update

I’ve just seen the post below, very similar to my experience. It’s now the 29th of March, they are still ignoring my emails, I still can’t chat to them on the chat box, and they still owe me £13,000.

I’m stuck, there’s nothing I can do.

Mansion Bet are you reading this????

What are you going to do about it????

10/4 - Final Update

Finally yesterday I received my money, with an arsey email telling me to F@@ off, we don’t want your business. Good riddance, I don’t want yours either.

"bunch of clowns by the looks of it"

opened my account with £10 made a £10 bet which won at even money, used the 4 x £5 welcome free bets, lost on 3 won on 1, fully verified my account with a copy of my driving licence etc, 7 days after opening my account i received an email

Dear customer,

Following a routine review of your account at MansionBet, we have taken the decision to revoke your eligibility to participate in promotions and receive bonuses and/or free bets. Please note that promotion eligibility is at the sole discretion of MansionBet.


what’s all that about ??? wish i had read all the poor reviews on here before i bothered with these clowns might be best sticking with proper well known bookmakers in the uk than little fish like these hiding in Gibraltar making money of us tax free no doubt.

"Don't Bother"

Managed to get the free bet offer wrong. They accepted one but scrapped the other 3. You're apparently not supposed to have the same selection, it was written right towards the very end of the terms. They honoured one, I asked out of good will if I could have the other 3 it wasn't exactly easy to notice but they refused.

If that is the case the website shouldn't then allow you to make those bets. Have closed my account and will use someone else.

"Ivan was incredible helpful and kind"

Ivan was incredible helpful and kind, fast to answer.
Definitely the best service ever

"Still had no response had my mansion…"

Still had no response had my mansion bet account for over a month got fully verified and could withdraw and deposit money then I had a big win won around £600 and withdrew it suddenly had a random security check and my account got closed as I had a account which I already made with them over 2-3 years ago which I didn’t know about if this was the case you should not of verified my account and let me bet money my account is under name keaton Reece coulson I want this sorting out yous have frauded me here and robbed me of my money I want this sorting otherwise I am going to take this case further

"Don't use"

Don't use!!!
After spending and betting my own money, I earned free bets as part of a promotion. I then used all these free bets on a game with unlikely odds. The bet settled and I won. Then, when I tried to withdraw these funds a few days later, they sent me an email and said that I couldn't place more than 1 free bet on a single outcome. Therefore they would take back all my winnings and wont refund me my free bets either. Plus I've apparently been banned from all additional promotions. It seems as if I've just been scammed. Stay far away from this site.

"The site on a whole is not too bad"

The site on a whole is not too bad. But do not even think about cashing out because if you look like your bet is getting close, a cash out will not be offered. A cash out is there until a goal is scored then that's it, game over they take your money without the remotest chance of a cash out.

"Poor site"

Poor site. Don't honour free bets. DO NOT USE THIS APP

"I’ve played some good"

I’ve played some good, mediocre and poor sites but mansion bet is by far the worst I have ever been on, awful software keeps logging out, hardly any bonuses on games and when on the very odd occasion it came up the winnings where no were to be seen, awful promotions especially on the casino and Vegas, literally went through 100 quid in no time with 20p and 40p spins nothing to show for it what so ever, no new player free spins or sign up bonus

"Not responsible gaming company will…"

Not responsible gaming company will allow you to keep increasing your deposits and putting huge amounts down without any intervention to ensure there’s no issues I know there’s a part my end but there needs to be a point at their end too