"I received an email in the morning for…"

I received an email in the morning for their Cheltenham first race special offer "pay out as a winner if 2nd on"

I decided to place a £10 bet and it turns out my horse came second. I went on live chat to be told that I am excluded from promotions.

They told me that they linked my account to another which can't be the case as I am the only one who bets in my household.

I would avoid betting with them - why offer promotions and then refuse to pay out.

"MansionBet are an absolute disgrace"

MansionBet are an absolute disgrace, should have their Licence Revoked. Customer Services is a joke!. I had to contact them 4 times with a request to up my Daily Limit and despite the saying it would be raised the next day it was all lies, never happened!. I then sent at least four Emails to Customer Services although they said they received them they have never replied to them or carried out my request!!. Unless you want to end up in a Looney Bin give this Company Monarch Bet a wide berth😡😡.

"Please stay away from this company"

Please stay away from this company, On winning my second race at Cheltenham i cannot now access my account and withdraw my winnings. I have Emailed but have got no reply. PLEASE PLEASE PLEASE stay away.

"Can't log into account after I chose to withdraw. Why?????"

My bet won and after I chose to withdraw my winnings, I am now unable to log into my account. I have just tried calling and was on hold for ages until I got cut off. Absolutely disgraceful as a company and i would advise people to avoid, especially after I have read most of the comments on here which has made my anxiety even worse

"I just won a 7 fold accumulator at…"

I just won a 7 fold accumulator at Cheltenham, since winning my account now shows "Access Denied" and I'm not able to log in anymore. Can't contact customer support as the phone lines aren't working. Can't chat with them because I can't log in. Emails aren't replied. Beware of this company and it's underhanded tactics. It is a scam website.

"🥲😢😢🥲🥲🥲🥲🥲🥲🥲🥲"

🥲😢😢🥲🥲🥲🥲🥲🥲🥲🥲
Would have been better with the following:

Fast withdraw times
Good and respectable customer service
Answering questions
Not ignoring punters

"Won a bet but won't pay!"

Won a bet but won't pay!

I won a bet using Mansion Bet but didn't get the funds added to my account. Spoke to an 'Alex' via the chat but said the reason was down to 'management' and didn't have the information infront of him. I demanded an explanation, then got logged out of my account and it now says access denied!! AVOID THESE LIKE THE PLAGUE

"Allowed to open multiple accounts"

How can you make previous comments if you cant even find my account. This is awful. They have provided final response and apparantley youa re allowed to register new account with same details despite them closing account permanently.Would recommend you dont deal with these kind of companies as they make the rules up depending on the situation. No ethics at all.

Thank you for contacting us again.

As previously advised you were allowed to open new account using the same details, due to the fact your old account was not self-excluded but regularly closed due to your satisfactions with our pay outs.

Although we understand this was not the outcome that you were hoping for, we must confirm that our position stays final.

Please see copy of chat:
[02:03:05 PM]: Close permanently [02:04:57 PM]Support.: I have adhered to your request and your account has been closed [02:05:57 PM] disconnected ('Concluded by Agent').

"They move the goalposts"

They move the goalposts. Change the rules, uncontactable. Genuinely a toxic company.

As per below response - emailed 7 days ago, 5 days ago, 2 days ago. Live chat is dysfunctional, phone lines out of action. So when they tell you to email them, tt's to make it look like they're doing something

Edit 19th March: 11 Days with no response.

"Absolutely awful!!"

Absolutely awful!!! I signed up and did everything I needed to do to get the 3 £5 free bets which I haven't received. Tried the live chat to which you get no response so how about you just remove the option to contact you as you never respond to anything. Bunch of fraudsters!!! Mansionbet is a scam!!!!!! DO NOT BET WITH THEM THEY ARE AWFUL!!! I had to wait 30 minutes to get an answer on the live chat