"Not worth the effort of signing up"

Got to add my voice to the others reporting bad experiences. Signing up was a nightmare, I won my bet on the uefa final but then couldn't use my free bet (or even bet cash!) because "max winnings £1" restriction had been applied to my account without them telling me. Avoid.

"Banned from Promos for No Reason!!!"

I received various promotions from MansionBet via email etc. After opting in and attempting these promotions I received an email stating I was no longer eligible for promos and that it was not up for discussion or review and gave no reason as to why! Contacted Live Chat and they clearly stuck to a prewritten script and kept repeating that it was not up for review. Terrible company and appalled at this decision because I did nothing wrong, avoid betting with them as they will exploit and tempt you with promotions and then claim you are not eligible.

"Withdrew £2800"

Withdrew £2800. Pending awaiting verification documents. Documents All ok and verified. took abit longer than expected but would prefer to have it thorough than things missed.

"Misleading - deposited £10 and never received the £20 free bets as advertised like other betting sites"

An article in (igamingbusiness - June 2020) says that Mansion Bet are currently being investigated by the Gambling Commission and AFC Bournemouth Football Club have withdrawn their sponsorship deal with them distancing themselves from Mansion Bet...

Misleading customers - deposited £10 and never received the £20 free bets as advertised like other betting sites will provide after the bet is settled. Avoid at all costs as per the long list of negative reviews stated on Trust Pilot.

"Won £130 they deducted £90 for "Manual…"

Won £130 they deducted £90 for "Manual Sports Winnings Deduction" No explanation. Called customer services and they pretended to suddenly not be able to hear me and cut me off. Absolute scam! There are plenty of other bookmakers available choose anyone but this one.

"Ivan Y is a gent."

Ivan Y is an awesome worker ffor mansion bet got my withdrawal out same day. Can’t fault the company or the man. Thanks a lot :)

"I know a lot of reviews about this…"

I know a lot of reviews about this company are in relation to gaming and bonuses but allow me to tell you how deceitful they are in the art of ripping off customer on regular bets.

This morning I placed a bet on a match which was shown to be 7 minutes old, my bet was specific to goals in the first half.

Almost immediately after my bet was placed and accepted, the market was suspended. I jumped across to bet365 only to see that the match was not 7 minutes old it was half time. Mansion bet was now showing my bet as a loser and they were busily correcting the market.

I've taken snapshots which prove beyond doubt this was a Mansionbet error. It happens, no big deal, void bet? A quick chat would resolve this? You would think but no!

I had the pleasure of speaking with Ivan, a man who had clearly been taught that the customer is always wrong. Without offering to look into the matter he told me it was my responsibility not theirs, that the match they were betting on, on their platform which showed the match as being only 7 minutes old and were taking bets that 'could only be losers for the customer'.

Their traders corrected the markets, which means they knew it was wrong but still took my money and refuse to refund. This isn't hours after the event its within 5 minutes.

I think most gamblers can accept when they get beaten bookies but when the bookie puts up fake markets and refused to refund when caught out. That is disgraceful.

They have affiliations with English football clubs in the Premiership and Championship, I will be making the clubs, their supporter fan groups and Premiership and Championship FAs for comment and views on a company that acts this way.

I am yet to make enquiries as to whether this activity is illegal but I will be reporting Mansionbet to the Gambling Commission. Once my complaint with Mansionbet is complete, I will do what you good people have done and share my experiences across all social media to cause as much damage as possible.

You can't have an honest bet with Mansionbet so at all costs avoid! You would think making up markets to trap customers was a thing of the past. AVOID!!!!!!!!!

"OK for UK HorseRacing; Withdrawals process a bit slow"

I opened an account with Mansion to bet on HorseRacing; I don’t think I ever used the casino or bet on other sports
I had an account for 5-6 weeks and found them Ok; I only closed the account (self excluded) because they prevented me depositing until affordability checks were completed which were not worth my effort (ie. Getting Directors renumeration docs etc)
I probably punted about £100k; made 5 or 6 deposits totalling £10k; and 6 or 7 withdrawals totalling £14k (ie. £4k profit). The main negative is that each withdrawal is reviewed, taking 2 to 3 days, before being sent to the bank – but all my withdrawals were processed and, once reviewed, in my bank the next day.
The site lets you back to win about £1500 on UK racing on the show market (I don’t bet early prices/antepost); bigger bets get sent for manual authorisation – some get through, others don’t; which can be irritating.
I had absolutely no problem with free bets so I’m unsure where some of the grievances in other reviews come from. You get a loyalty bonus each Monday. Having emptied my account I got my £50 loyalty and a £25 free bet. I could not make deposits at this point but I played the £75 and won about £1300 and was paid – no problems. I then asked why I couldn’t make deposits and was told affordability checks had to be performed but was given a £500 free bet while I got my docs together (I didn’t even ask for the free bet). I played this £500 up to £9000+, lost £5k and withdraw the other £4k+. Again, was paid no problem.
So overall, site is good for horseracing; I never got knocked back at upto £1500; Odds are a bit below the exchanges (but not the worse); not BOG on all races; Free bets and weekly loyalty bonus are good; Withdrawals take 2-3 days to be reviewed (I guess it’s an internal business process) – shame about affordability being so intrusive (but that shows responsible gambling is adhered to by Mansion) otherwise I’d still be using them

"Bad advertising"

Bad advertising, poor customer service. Unresponsive to emails. Long waiting times in chat rooms. Signed up for 100% match bonus, deposited through PayPal using Uk debit card, no bonus, contacted CS, answered repeatedly “should have read small print” then encouraged me to make another deposit to receive my bonus. Should write to the football clubs they sponsor and send them a link to all these reviews, this many people can’t all be wrong. Disgusting

"Pathetic"

Signed up to this site and took advantage of their sign up offer, "bet £10, get 4 x £5 freebets". I bet £10 and won £31. I then bet my 4 £5 freebets and they lost. I then cashed out my money and later received an email to say my account will not be receiving promotions and bonuses anymore. I literally won £21 and my bet back and they've thrown their dummy out the pram. Wow