"Exceptional service. Hozlock customer…"

My experience with Hozlock customer service has been fantastic from the first email they were responsive, helpful and very professional I am delighted with the service, I wouldn’t hesitate in recommending them

"Excellent Customer Service"

Had a leak in a hose more than two years old. The customer service was excellent and the warranty honoured with a replacement hose

"Amazing service"

I contacted Hozelock as our tuffhoze had somehow got a hole near the top of the hose. I had no receipt but wanted to know how I could fix it. Ebony was incredible and offered a replacement for us. This was a wonderful surprise. Amazing service.

"Excellent customer service"

Excellent customer service. Charlie was very helpful

"Product needed replacing and was within warranty, contacted customer service who were extremely responsive and very helpful. Resulted in a replacement product posted to home address very promptly. "

Product needed rep

"Superb Customer Service"

Approaching the end of a 5 year guarantee my 40m Hozelock Auto Reel refused to reel in smoothly.
I contacted the support team and Ebony immediately offered to send a replacement. This was facilitated in a friendly and efficient way with speedy results.
Within days I had a replaced, perfectly working, hose.
Exceptional service - Well Done !!

"My experience with Ebony was…"

My experience with Ebony was outstanding she sorted everything for me Thank you Ebony.

"Excellent guarantee!"

I bought a Hozelock 30 metre extending hose. After what seemed like a really short time, the end connectors on the hose stopped “gripping” onto a standard tap connector. It was as if the grey “grippy bits” had worn out. After a couple of emails to Hozelock, expressing my disappointment, the end connectors were replaced by Hozelock free of charge, no questions asked. You see all kinds of different makes of hose and tap connections on the market, but I would never ever buy them. Hozelock are the tried and tested and trusted manufacturers of this kind of product and I always use their products. They are the “Rolls-Royce” of hoses, from a quality point of view, and at the same time, the “Ford Fiesta” of availability and economy.
Don’t buy anything else. As Tina Turner would have said: “Simply the Best”. 🙂

"My 40m wall mounted Hozelock stopped…"

My 40m wall mounted Hozelock stopped working so I got I touch with the customer services for advice on how to fix it. I was put in contact with Ebony who listened to my issue, advised professionally and clearly on the steps I needed to take. After this she sent me a full replacement item no quibble. She was fabulous to deal with and I would like to thank her. This was all done really quickly and I felt like a valued customer. Thank you so much for sorting this out and I wouldn’t hesitate to recommend Hozelock as a company .

"The auto winder broke and without an…"

The auto winder broke and without an objection they replaced the whole hosepipe