"Replacement hose"

Brilliant service.
Hose replaced free of charge.
First class customer service

"micro sprinkler fault"

My micro sprinkler in the pressure reducing valve. The team resolved the issue by eventually sending a replacement part. However, initally they were reluctant to do so as I no longer had the original reeipt and instead gave me advice of how to possibly sorting out the valve. Eventually they did send a FOC replacement, but delays in getting replies made the whole process very slow, and there was no option to speak to someone.

"Failed Superhoze"

Replacement of my failed Superhoze was handled quickly and to my complete satisfaction.

"A common problem with Hozelock…"

A common problem with Hozelock Autoreel: no retraction of hose, despite following the usual advice. Like another reviewer, my 3 year item luckily fell within the 5 yr warranty because I'd registered it after purchase. Sean was very helpful throughout this process and after I'd sent purchase evidence plus a photo of the Hozelock, his colleague Alfie sent me a new item. I'm very grateful and impressed with Hozelock Customer Service.

"Hozelock replaced my Autoreel under the 5 year warranty."

Hozelock replaced my 3 year old 30m auto reel after the main spring snapped.
Although the speed of their Email communication is very slow, (10-15 days to respond to my emails), once you accept this timescale it is fine. The hose still worked anyway, it just wouldn't recoil into the housing.
They always got back to me with reasonable questions and suggestions, until they finally agreed to send me a new one. I was asked to cut the hosepipe off at the opening and then send Hozelock a photo to prove it.
After a few days my new Autoreel arrived.

Excellent customer service, but be patient!

"Hozelock guarantee"

I had to return an item under guarantee. The service I received was excellent. Hozelock honoured their guarantee, and replaced the item without making a fuss. I was very impressed, and feel that this level of service justifies the higher price often paid for Hozelock products. I would be happy to choose Hozelock over cheaper brands in the future.

"Chloe is a legend"

Chloe is a legend, had an issue with my reel and she sent out the part to fix it. Turns out it needed something else so chloe has offered a replacement reel, very kind of her and hozelock and it’s greatly appreciated. Top class Customer service, I can’t remember the last time I said that. Thank you chloe and hozelock.
David

"Excellent service"

My 22 month old autoreel stopped retracting, so I contacted their help desk. They responded within hours with a range of suggestions, which I tried without success. I got back to the helpdesk where they issued me a brand new replacement complete with a 2 year warranty. The item arrived within 3 days! Brilliant service- thank you.

"I can’t recommend more highly"

I can’t recommend more highly. I received a replacement hozelock reel under quarantine quickly without ant problem The staff were so helpful . Thank you

"Superb service"

Just to acknowledge the superb service we received from Chloe and others at Hozelock. Our replacement AutoReel has arrived safe and sound yesterday and has now been safely installed.

The professionalism of Chloe and the way she handle our initial problem of a broken AutoReel spring, is a credit to her, the customer service team and Hozelock UK. ‘Thank You’ for all your help and guidance in getting the reel replaced. It is very much appreciated.