"Definitely above and beyond customer…"

Definitely above and beyond customer service, excellent

"Hozelock customer support was…"

Hozelock customer support was outstanding the advisor Olivia sorted my problem out very quickly and resolved, It was so easy to contact the aftercare at Hozelock , I would recommend Hozelock products and warranty 5 Star service

"My (almost new) telescopic spray head…"

My (almost new) telescopic spray head started leaking due to a faulty 'O' ring in the hinge. Part not available as a replacement but after phone calls, email and pictures they agreed to replace the faulty part which duly arrived.
A bit of a convoluted process but a great outcome.

"Hozelock's excellent customer service department"

Hozelock's customer service department has restored my faith in the brand. My Autoreel stopped retracting and within a few hours of my initial email being responded to a replacement was being shipped out. Olivia was helpful and extremely professional. Great customer experience.

"What an amazing response to my request…"

What an amazing response to my request for a replacement hose after a fault in it. Olivia was very professional and organised a speedy replacement. It’s so refreshing to experience such good customer service. Excellent company and I’d recommend to everyone.

"Dangerous expanding hose"

Bought a hozelock expanding hose from screwfix. At first loved it then after 2 uses it burst. Same with second and third !!! Thought maybe faulty batch so went and stupidly got a fourth one. In fairness to screwfix they replaced each one as they could see from our account we only had each one less than a week. Now on number 4 and guess what… . Big burst, but this time the fabric tore then the interior balloon blew and slapped husband on Leg. Severe purple bruising and swollen, it was very bad, a few seconds before I had it in my hand not far from my face. I can’t find complaints section on hozelock website. We were very careful in handling it. Didn’t drag it or catch it on anything. It is either a faulty batch or they are just flimsy and useless as well as dangerous.
So this one is going back to screwfix and I won’t be buying another.
Will try a different brand. Hozelock if you read this send me your email and I will send the pictures of what happened and my husbands leg !

Hozelock have since contacted me and were very helpful and apologetic. Sent me a new hose. Good customer service. Thank you

"Support in foreign counties fails"

Hozelock has different websites in different countries.
But only the .com is cocered by their support.
Please see the reviews for instance on the Danish and Dutch sites.

"Fantastic customer service"

Hose started to leak after about 18 months. Contacted customer service who sent a new one under warranty within 24 hours. Three days after reporting the fault had a new hose. Excellent customer service, worth paying more for a product if customer service is at this level. Will definitely be buying more hozelock products in the future.

"Sprayer accessory issue resolved quickly & efficiently"

Purchased a sprayer accessory that should have fit my sprayer but didn't. Emailed company to explain. Sent pictures in my second email and received required parts (at no charge) in the post the next day. Seems my sprayer was an older model, hence part not fitting.
Didn't have any luck on the phone line. May have been a short staff day, who knows.
Email definitely the best way to make contact.
Great customer service.

"Great customer service from Hozelock"

Great customer service from Hozelock. Arranged replacement Superhoze & quick delivery & no issues. Many thanks.