"Excellent service"

Excellent service, my hozelock hose developed a leakI rang Customer Services who confirmed I had a 5 year
guarantee, as the hose was less than 5years old, they
replaced it immediately. Great service thank you.

"So what are we doing wrong"

So what are we doing wrong? The wretched thing has never worked from day one. The winding wheel is stiff, even my husband can't turn it. The hose gets trapped, and flattens s it goes through the lead into it.

Update:
Hozelock contacted me via Trustpilot and were really helpful with their advice. I did what they advised and so far so good. I hope it lasts. Must say I was surprised and impressed that Hozelock bothered to respond, it makes a change to get a company who cares these days. Thank you Hozelock.

"Wall mounted hose."

I bought a wall mounted rewindable reel and hose about three years ago and it is brilliant. It’s so convenient to use and apart from replacing the trigger head it’s been no problem. Previous to purchasing this I had several “X hoses which only lasted a few months.

"Top product and excellent after sales care"

I've been patching up the inlet assy on my old auto reel for a good number of years now. Replacement o-rings and silicone grease have kept the leaks to a minimum. Well this year, the tines finally gave way and ensured a rather heavy leak, rendering the hosepipe unusable.
I know, I'll look online, see if I can buy a replacement inlet.
Well, I was pleased to find I could!
It was very easy to find, great price and delivered within 2 days.
The replacement 'annual service kit' contained exactly the parts I needed and was very easy to fit.
Wonderful products, service and after sales care from Hozelock!

"Great service and very friendly and…"

Great service and very friendly and quick!!!!!

"My hose developed a leak emailed…"

My hose developed a leak emailed Hozelock and replacement authorised within one week . Great service from Chloe B and hose lock.

"I purchased a super hose 2/3years ago"

I purchased a super hose 2/3years ago, loved it, brilliant hose, unfortunately it burst with the gaurantee period, I am pleased to say the lady I spoke to was more than helpful, as requested I cut off the ends of the hose, sent a photo and within 5 days a new one arrived.
In August of this year the same thing happened, I took a photo again this time with a newspaper showing the date of cutting the ends off the hose to show, at my decision, it was the new hose.
Charlie was brilliant, polite and very helpful.
A replacement was sent immediately.
Oh dear, within a month it had sprung a leak, so in this instance I took a photo of the leak and a video of me cutting the ends off whilst showing the front page of the newspaper in confirmation of the date.
once again Charlie was brilliant and within 4 days a new hose arrived.
Well Done Hozelock, that is proper service, I have had other products from you over the years, all excellent, including my 20 year old Kneeler which is still going strong.
Peter G

"Great customer service"

Great customer service. My hose burst within the warranty time and, once I provided evidence (a photo showing that I had cut the ends off), a replacement was sent to me. This is not the first time I have claimed on the warranty, and each time the service has been brilliant!

"Superhoze guarantee claim"

My expanding Superhoze burst after just over a year. As I'd bought it at Wilko I couldn't return it to the store so I emailed Hozelock Customer Service. After sending photos of the receipt and the hose with the ends cut off, as requested, they sent a replacement immediately. Excellent service, I just hope the replacement fares better than the original.

"Replacement Fitting"

Contacted Hoselock for a threaded fitting for a hose reel that must be 25 years old (not available in any DIY store). Sent a photo of the part, had an email back from the extremely helpful Olivia with a link to the correct part. Wonderful service!