"Don’t Buy"

Now have a nice collection of water sprinklers that do not work. Every one has broken! Inside mechanism breaks over time. I’m sure they are built to do this to ensure repurchase of another one!

"My ‘superhoze’ sprung a leak after less…"

My ‘superhoze’ sprung a leak after less than 3 years, I approached my local B & Q store where it was purchased but as I hadn’t kept the receipt was told they were unable to help. More in hope than expectation of a response I emailed Hozelock directly and was delighted with their swift, courteous and helpful response. On sending photos of the hose, Chloe quickly arranged for a replacement to be send out. Great customer service.

"Hozelock guarantee claim"

I had to claim on Hozelock guarantee because the hose had developed a leak after 4 years. Hozelock replaced the defective hose.

They have restored my faith in the brand. Often guarantee replacements come with lots of disclaimers in the small print, but they have shown with excellent customer service they have confidence in their products.

Believe me I will be spreading the word that Hozelock is a brand you can trust!

Thank you once again.

"Excellent service again from Hozelock…"

Excellent service again from Hozelock over a hose under warranty, they really are excellent.
Great service from Olivia in customer services a number of times now.
Highly recommended.

"Hozelock auto reel..WHAT A JOKE"

Hozelock wall mounted 30m auto reel.complete load of rubbish . Constantly keeps getting tangled inside unit and then you have to unreel fully 30 meters to then hand feed back in for it to retract properly. Not even been used a year and simply not fit for purpose. Have now uninstalled from wall and have fitted into black rubbish bag where it
belongs .and after your canned response to negative reviews you choose to pretend to want to respond too just to try and save face. I understand now that your customer service is as bad as your product… your products fail and your customer service is just as useless. Are you having email problems or just choosing to ignore the problem ones.

"Very satisfied customer"

I have used Hozelock products for years and have always been very satisfied. I recently had a problem with one of me retractable hose reels. I contacted Hozelock for advice and they rectified the problem within two weeks. The staff I was dealing with (Chloe B) was extremely helpful and went out of the way to make sure my problem was solved.

"Customer Service"

Chloe B from hozelock customer service was first class, immediate response to my problem and kept me informed and resolved the issue, first class, thank you.

"Excellent customer service"

My email was acknowledged immediately and actioned within a few days. Thank you Olivia and the customer service team. Excellent customer support and a good example to other companies. Many thanks

"A 100% Guarantee"

My Hozelock hosepipe developed a leak after 16 months of use. It is guaranteed for 30 years. The company is true to its word. The service I received from Olivia was efficient and prompt. I would not hesitate to recommend Hozelock. Very pleased with the company.

"A part that was missing from my…"

A part that was missing from my hosereel was sent quickly.