"Top service from a top company."

I contacted the original seller regarding this issue and they informed me that it was out of warranty (12 months) and advised me to contact Hozelock as it has a 5 year manufacturer warranty.

I made a call to Hozelock and they said send them the receipt and a video of the issue and they would look into it.

I received an email straight away from them apologising and they would send out a replacement.

The end of the day, you get what you pay for !

"Broken hose"

Had a issue with my 40m hose that I have had 2 years where it split in one part and water was leaking out so could not use it. Sent email explaining what the issue was got a reply back that asking for receipt and photos of leak so sent these over and had email back saying will send you a new hose which they did so got this within a week of my issue great customer service and a great hose all a very good service from a good company

"Your fittings are hopeless!"

Your fittings are hopeless!! I have maintained faith in your products but what a waste of money. The latest? A fitting between the hose-reel and the hose keeps slipping off as soon as the external tap is turned on. My husband has asked me to buy Gardena products from here on. So I will - your products are rubbish. J.D Inniss 07956301801.

"Had a problem with 30m super hose we’re…"

Had a problem with 30m super hose we’re for now reason it just expanded and burst . Took pictures and sent them off . Got back to me within 2 days , and agreed to replace it with a new one , great customer service

"Great experience"

I can’t praise Hozelock enough for the excellent service that I received after the auto reel went wrong on my 40m hose. I expected problems as I had lost my receipt but they were so helpful and I received a new one within a week. Extremely friendly with good communication. Many other companies could learn some customer service skills from the team at Hozelock.

"Alfie - Hozelock 10/10 Customer Service Provided"

Alfie from Hozelock has been incredibly helpful in regards with a warranty issue.

"Hozelock spare parts"

A part had broken on my 7 litre sprayer. Searching the web I could not find the item so I emailed Customer Services at Hozlock and within 48 hours they advised me of the part and I have now ordered from Hozelock direct.

"Excellent service from Hozelock"

Excellent service from Hozelock, and in particular from Genevieve. Our two year old hose failed (was leaking from the actual hose). Very pleased to have been provided with a replacement, despite being unable to find the original receipt. Emails were responded to extremely quickly and professionally. Thank you Genevieve for your excellent customer service!

"Great after support"

The spring in my retractable hose pipe went and no longer retracted. I contacted hozelock not hoping for much however after a few emails and attempts to fix it I was told they would send it a replacement which was a relief as it wasn't cheap!
Very pleased with the customer service on this.
Still waiting for the replacement but hoping it will arrive soon!

"Great Service"

When my first order didn’t arrive Genevieve arranged for a second one to be sent to me very quickly. Can’t fault the service I received.