"Great customer service."

Great customer service at Hozelock.
My hozelock retractable hose stopped retracting suggesting that the spring had broken inside. Unfortunately I didn't have the receipt, but I know I purchased it 2 years ago. I emailed Hozelock on the off-chance of getting some spare parts, and Ebony, the customer service advisor was brilliant, they are sending me out a replacement. Fantastic. Thank you.

"Great service"

Amazingly prompt service from the Hozelock spares team. Thanks too to Tim for his assistance.

"Leaking Hoze"

I reported a leaking hoze which had a 5 year guarantee. I sent pictures of the leak and receipt of purchase and 3 days later I received a replacement. Excellent service throughout from the brilliant staff at Hozelock

"My hose sprung a leak within the…"

My hose sprung a leak within the guarantee period. After sending the required receipt etc J was quickly sent a replacement.

"I recently contacted Hozelock with a…"

I recently contacted Hozelock with a spares issue and customer support replied very swiftly. After only a further couple of exchanges of emails they sorted my problem satisfactorily.
Well done support team.

"Exceptional Customer Service "

The customer service at Hozelock is exceptional. Thank you Tim for going the extra mile to help me out . You were under no obligation to sort out my Fast Cart issue but you did. You shed some light and optimism in my life. Thank you.

"Fastest customer service on planet "

Broke our auto hose reel with a falling log!
Ebony from customer service sent out a replacement part at n/c. All organised in less than 8 minutes! What fab customer service as I was on to HMRC to pay our tax early and put the phone down after 1hour 15 minutes with no response!
Thanks you Ebony
Lewis Evans
Sandside
Cumbria

"Great customer service"

Great customer service. Ebony dealt with my enquiry, she was very helpful and efficient. Have used Hozelock for many years and will use them for many years to come. Thank you

"Brilliant Customer Service "

I would like to say how helpful Olivia was with my problem (a year ago, I’m a little late writing this review as I had a baby). Customer service acts like this that will ensure I will always come back to Hozelock for future purchases. It’s the little things that can make a huge difference so would just like to say thank you again, we need more people in the world that go that extra mile.

"I could not have asked for better…"

I could not have asked for better service! Spent a lot of time trying to disassenble a water tiner that was given as new as a gift. Mentioned difficulties to hoselock. Was given further details, and then was sent by Ross a replacement timer!
Many thanks Ross, for all of your help!
Great company to deal with.