"Quality will always out"

My 40m flexible hose showed a small puncture. Looking on the net, repair options appeared limited and uncertain. I contacted Hozelock Customer Service requesting information on their preferred method of repair. Their reply confirmed that effective repair was unlikely to be successful and advising that if the hose was still under guarantee, it would be replaced. I was aware that the five year cover was still in force but thought that such damage was wear and tear rather than any implicit fault. However, I did forward my evidence and Tim in Customer Services was very helpful, informing that a new hose would be supplied. It arrived yesterday. Such service is quite exceptional and displays the confidence Hozelock have in their products, backing up quality with positive back up. I have other Hozelock hoses and sprayers and, of course, their definitive connection systems. I recommend the company without any reservation. 5*

"bought a flexi hose over three years…"

bought a flexi hose over three years ago, noticed it had a 5 year warranty, contacted hoselock who promptly replaced it. Great service

"Spare part that I had ordered arrived…"

Spare part that I had ordered arrived incomplete. Contacted Hozelock and they immediately sent out the missing part. Things can go wrong but Hozelock put it right immediately.

"Amazing aftercare service. "

After a problem developed with my Hozelock tuffhose I was very impressed that since this product had a 30 year warranty the tuffhose was replaced very quickly. Thank you Hozelock for all your assistance, your customer care team are amazing.

"Good customer service"

Ordered a Hozelock reel online - it came with two left arms, instead of one left one right. I called customer services and asked for a quick replacement - they confirmed it would be sent that day, and I received it the next morning - excellent service.

"My hose reel developed a fault within…"

My hose reel developed a fault within the guarantee period and they are replacing it without a quibble. Ebony was very efficient, a credit to her employer.

"Quickly resolved, efficient"

I had to get in touch with customer service due to an issue with our Superhoze. Sean was great at getting everything sorted quickly and has had a replacement sent out already, on the same day day I got in touch. I feel that sort of response time is quite rare these days, so top marks for that too. Thanks again

"Quick and efficient "

Quick and efficient reply that sorted out problem within a few emails.
Really impressed

"Replacing a product within a 5 year guarantee "

The help in processing the necessary paper work which ultimately helped in securing a replacement product, is very much appreciated.

"Above and beyond service!"

I had trouble with my Superhose springing a leak. I rang Hoselock customer service and despite it being 3 months out of warranty they replaced it and very quickly!
Very impressed with their attitude and service, I definitely recommend them.