"Hozelock AutoReel "

We have had a Hozelock AutoReel hose for 4 years. Unfortunately the spring broke when I was trying to reel the hose back in. Hozelock are replacing the whole unit under the 5 year guarantee. From notifying them of the breakage to getting a replacement is expected to be around a week. All over great service

"Great and quick service "

Very quick to help with my problem and once discussed further my issue was resolved.

"Great after sales service"

Had a problem with my Auto reel hose unit and the after sales service was excellent, would have no hesitation to recommend Hozelock.

"Hozelock Customer Service have been…"

Hozelock Customer Service have been superb in supplying a replacement for our hose which sprung a leak. Their 5 year guarantee is just that- so pleased to have it replaced without any bother.

"Well what a wonderful service "

Well what a wonderful service . We had hoselock tuffhose. Couple of years . Had several leaks but no receipt . Rang customer service spoke to Shaun explained problem . (So helpful )nothing too much trouble. Just send photos of leak and code. Hence a brand new hose arrived in post promptly.brilliant.

"Instant response to my query"

Instant response to my query. No quibbles - replacement hose reel dispatched without hesitation, and at no cost.

"Sprayer issues resolved"

Had a problem with a sprayer and spares are currently unavailable, Hozelock have a greed a complete replacement under their three year warranty. Excellent service on web chat and follow up

"Hozelock Tuffhose top customer service."

I own two Hozelock Tuffhose, one of which developed a leak near the fitting. This hose was four years old.

I was in contact with Sean at Hoselock and he had the situation resolved in a matter of days.

As the Hoselock Tuffhose had a 30 year guarantee, I had to produce the original purchase receipt and photograph of the offending leak. Not a big ask.

Customer service at it's best. A new hose is on it's way to me. Sean kept me updated at each stage and it was very much appreciated by me.

"Hozelock great company great service."

I would like to thank both Hozelock and especially Ebony for going over and above to replace a faulty pro-gun.
Great company great products and a great customer service team to help with all problems.

"Hozelock hose reel problem"

I was unable to get access into a Hozelock hose reel and found Customer Service to be extremely helpful in offering practical advice and helping to solve the problem.