"Having purchased my 5th or 6th Hozelock…"

Having purchased my 5th or 6th Hozelock pond pump, I am at a loss regarding their warranty. These are not cheap units, around £200, and come with a 3 year + 2 if registered online within 30 days, which I did.

Now after just over 4 years, my pump stopped working. I clean it regularly and as an electrical engineer with experience in commercial pumping systems know how to do this correctly. After checking for any blockages or issues with the rotor and impeller contacted Hozelock. They wouldn't even accept the unit back to investigate the problem, just trying to sell me a new impeller as this isn't covered under warranty. So I'm left with a faulty unit which should be covered, but unable to get them to act on their warranty.

"Very helpfull,excellent comunication…"

Very helpfull,excellent comunication with Hozlock customer service. Well done.

"Out standing customer careemailed point out out expandable…"

I emailed regarding the expandable hozelock hose and it sprung a leak .straight away I got a email to say thtr they was dealing with my email..a little while late I got a email from Ebony saying a new hose was being sent out .I cannot fault the customer care that Ebony delivered. A big thank you to you all

"Top Notch"

My experience with Hozelock was top notch. The Customer Service lady was professional and understanding. My issue was somewhat complicated, we worked our way through a few hoops but the end result was fine. I was most impressed with the way I was treated.

"I am very grateful to the Hozelock…"

I am very grateful to the Hozelock company team,which sent me a new Easyclear 7500 pump,still under warranty, bought a year ago,unfortunately failed. Now I will be able to enjoy clean, clear pond water again. Thank you so much.

"Great quality and reliable products "

I've been faithfully using Hozelock products for almost 30yrs. Great quality, long lasting, reliable items. I encountered a rare issue once and received fantastic customer support, speedy and efficient, very pleased and will continue to rely on Hozelock!

"Great Customer Experience!"

Very straight forward to deal with, the team at Hozelock quickly diagnosed the issue and agreed a replacement item.

If only all companies would offer this level of customer experience!

Thank you Hozelock and in particular Sean who was a pleasure to deal with.

"Absolutely fantastic customer service"

Absolutely fantastic customer service. I'd had my hose just under the 3 years thankfully I kept the original receipt as whilst using it to clean out our hot tub it decided to spring a leak. it was only by chance at the store that they suggested contacting hoze lock, I'm so glad I did in less than 2 weeks I have a new hose been sent out no ifs no buts. I sent a picture of the problem with receipt and the rest is history. I would definitely recommend this company's hoze even though people give it bad reviews best hose I've ever brought and a fantastic customer service experience well done hozelock

"Great customer service.…"

I had an issue with a Hozelock retractable hose reel that proved to be faulty. I emailed customer support and the issue was resolved quickly with a replacement issued.

"I have a burst Superhoze"

I have a burst Superhoze.
I love my Superhoze so was pretty upset when it failed. I contacted Hozelock via email and they replied immediately. A couple of emails later and they are sending me a replacement.
Great customer service thank you.