"The customer service was first class…"

The customer service was first class and the enquiry was dealt with very promptly.

"Burst hose - claim under guarantee."

I emailed Hozelock with a problem we had with a burst hose. I added pictures of the problem and a copy of the receipt. Within 3 days, I had a response and new hose being sent out. No fuss or bother. Excellent customer service.

"Hoselock 7500 not working "

My hoselock 7500 pump has stopped working so unable to drain my flooded garden. Contacted them for their suggestions (outside of 2 Yr warranty where some products are 5 years). Received email today basically saying product faulty not covered so nothing they can do. Didn't ask for a replacement just their suggestions, thought they may have a repair service or advice as to try something. Didn't even receive a sorry your product is faulty or sorry you will have to buy a new one. Shocking customer service the operator needs retraining on how to answer emails to avoid bad reviews. Only reason I scored 1 was they replied quickly to my email.

"Great Customer Service with Warranty Claim"

Hozelock responded swiftly to my claim under warranty and sent out a replacement hose with no quibbles. First class customer service.

"Outstanding service support team."

Outstanding service support team.

"Expanding hose replacement "

My expanding hose was 2.5 years into a 5 year warranty and sprung a leak. Quick email chat with Ebony, proof of purchase and a short video and replaced without any fuss! Superb customer service

"Hozelock excellent customer service "

Hozelock, pride themselves on their products and customer services.
Well this was upheld when I had to contact them with an issue with a hand sprayer.
Tim, was one of the most helpful people I have ever dealt with in any companies customer service department.
Nothing was to much trouble and issue resolved completely to my satisfaction.
Tim you are a credit to Hozelock and their commitment to exceptional quality products and service. Thank you.

"Replacement "

Had problem with hozelock gun contacted customer service not a problem sending out a replacement thank you hozelock

"Great Customer Service"

I've had issues with a product and both times a replaced was issued straight away with no fuss. Great customer service.

"Excellent Customer Service"

Diagnosed the issue and sent the part out all within 3 working days.
As I have used this process before I knew that a video was required which I'd already taken. People just need to be aware that usually a video is too large for email so just upload it to your Dropbox/Google Drive and share the link instead.