"What a fantastic company!"

What a fantastic company!
I had an issue with a hose spray attachment.
Ebony, was so supportive and kind and resolved the issue perfectly.
Only buy the best and that's Hozelock.

"Fantastic customer service."

Fantastic customer service.

"Great customer services"

I emailed customer services regarding my autoreel which I purchased a few years ago and had stopped winding back automatically. I was looking for some spare parts to fit myself but I was told that the fix was not possible and that I needed a new unit. Thankfully after providing my receipt, the very helpful Ebony advised I'd have a new unit in the post under warranty. Great service and very happy customer.

"My 40m autoreel started to leak after…"

My 40m autoreel started to leak after 4.5 years. Contacted Hozelock and sent the requested picture. Ebony responded immediately and replacement autoreel arrived today. No quibble, no fuss, exemplary service!!

"Hozelock provide excellent customer…"

Hozelock provide excellent customer service.
However, given the number of times I've had one of their Superhozes burst, I would question their product quality...

"Great Customer Service."

Woke up to find one of the two AQUAFORCE pumps in our garden pond had stopped working. Using HOZELOCK website, I was able to submit the details required, including s/n and proof of purchase, to claim under the 5 year guarantee.
A few hours later, I received an email, from Tim, informing me a replacement pump would be with me within 3/5 working days. It arrived on the morning of the third day. In todays World an outstanding customer service. Thank you.
A note of warning, be sure to spell Hozelock, on email, with a 'Z' and not 'S'.

"Poor durability "

We bought a hozelock gun for about £22 and within the year it was broken after careful and light use. Unable to find the receipt 😔

"Superb company "

My replacement hose has just arrived excellent service from a excellent customer service cannot fault them well done and thank you very much

"Exceptional Customer Service"

We've had various hozelock hoses and accessories for years. We noticed one of the hoses had developed a bad twist. Submitted a warranty claim and within an hour of sending photos and purchase evidence I now have a new one in the post. Amazing customer service from Ebony!

"Excellent customer service"

My expandable hose developed a fault. I emailed hozelock over the Christmas period received a reply when they returned to work after producing my guarantee they confirmed a replacement. I received it today 8/1/25. Fantastic service I can't praise highly enough.WELL DONE