"very bad"

very bad. I placed an order for a xmas gift for my boss. I paid 20 something dollars for expedited shipping to get a rush order. received an email confirmation. few days later I speak to my boss. she never received anything. I follow up with Figis they said they cancelled the order and that a letter is on the way explaing why. the person on the phone had no Empathy

"Quality is going downward"

Get a gift pack from my dad for Christmas for the last 5-6 years. This year the cheddar cheese had mold in it. Seems like the rest is ok though. Quality of the products is just ok!

""Supervisor Debra" ??"

I have ordered from you for the past 5 years in a row with no issue. This year, I placed 3 separate orders. Unbeknownst to me, even though I paid almost $17 in shipping fees, you shipped fed ex sure post. One of my orders went to a very rural area, and had a mailbox tag left that item was marked as perishable and therefore undeliverable. It sat in the post office over the weekend for 4 days and I had to take off work to get to get there in time to pick it up on day 4. The petit fours wound up being thrown away, received 2 weeks after my original order date. I complained and you credited me back the shipping. A second order never arrived. I have to take blame for that as I miskeyed the address. However, your customer service at this point was dismal. First call, I was transferred out to some credit department before I even got my name out. Second call, I was told the item had been returned and to verify the address and call back for re-delivery. Third call and while I was speaking to Debra to have it re-delivered, she said that despite the fact you are running a 70% off sale at this time, with items as low as $9.99, that she could not have anything redelivered without me paying more and that she would just credit my account. I asked why I wasn't contacted that it was undeliverable in the first place and stated that I'd been very unhappy with the entire experience this year, she said the other agent lied and that it hadn't been returned so they didn't know. It was obvious she was not going to accept any responsibility for the company so I asked for a supervisor. She said she was the supervisor and that if I wanted to go over her head, I had to write a letter. It took me asking 4 more times directly for the name of her department head, which she gave as Kellie or Kallie Hauffman. I will never, never spend another penny on a Figis product.

"Do not order anything from this …"

Do not order anything from this company. I ordered 3 tins of cookies to be sent and they couldn't even do that right! Two were delivered and the label only said my husband's name no Merry Christmas etc just his name. Now when you print the label wouldn't you think that didn't look right,but no they didn't even check it. The third was never delivered and when we called they said it will get there after Christmas! Why would I want it delivered after the holidays when it was Christmas cookies! The customer service SUCKS they can't even give you answers or even try and make it right.

"Sausage, Cheese and Mustard Heaven!"

Great summer sausage, champagne mustard and pasteurized cheese spreads. Seriously, I feasted all morning on every flavor. Artisan-like.

"Ordered 2 items in November for Xmas"

Ordered 2 items in November for Xmas. Still have not recvd 1 of them. Xmas is over. Not worth the money, poor communication. Will not use again.

"Reviewing Figi’ Company"

I have ordered from Figi’s for years. They have great Products. If they din’t Have what you ordered they will replace with something else.

The employees seem to be very helpful when ordering and helping you choose a product.

I received an order I did not order for myself, they told me I could keep it or send it back. The woman was very compassionate.

"Unedible Garbage!!"

I received my Figis gift this morning after taking my son to school. I was going to have a cookie with my coffee but the cookie made my mouth, throat, and stomach burn. It left a beyond horrible after taste and I've had burning stomach pain all day long. I was not present for this but my husband also grabbed the same cookie and spit it out and it left his mouth as he described as a chemical type burn for hours. I threw the entire gift away. If you purchase this as a GIFT FOR YOUR FAMILY AND FRIENDS and THEY THANK YOU and tell you it was wonderful, THEY ARE LYING TO YOU!! I begged my mother not to send Figis but she did, cookies this time. I'm sorry Mom the cookies, tin and all, went right into the trash. WHAT AN ABSOLUTE WASTE OF MONEY. Stop looking at their over abundance in advertisements people!!!

"I always use Figi's for my gift giving …"

I always use Figi's for my gift giving for my family. They like their gifts
. I also like the payment plan, I also like the free gift of the Chocolates.

"Moldy cheese - stale nuts!!!"

I received a box of meats, cheeses, and nuts for Christmas. The cheese was very moldy, the nuts stale. It was disgusting. Getting through to Figi's was a nightmare. Still holding on the phone. I would rate it less than 1 but can't.