"Never ending spam"

Never ending spam. I unsubscribed from their emailing list to stop the getting FIVE DAILY EMAILS, so they started posting offers through my front door! Nightmare marketing.

"I placed a large order but all the fish came de-frosted"

I placed a large order but all the fish came de-frosted, and when I complained via email got a phone call from someone saying they are the founder of Fish Society and that as long as the fish is cold to the touch it's ok to re-freeze (even though this may result in a change in taste and texture) but this is utter non-sense - especially at the premium price point you can ensure you put enough ice in the box in order for the fish to keep frozen! No excuses. I am never ordering from Fish Society again. Absolutely appalling!

"Website pants"

Website pants - couldn’t get my payment accepted - nothing wrong at my end - very frustrating

"Delivery De-Frosted"

Hi
Just received my order of frozen Sashimi. Problem is it has all de-frosted in transport. Enclosed leaflet and speaking to company they say as long as the fish is cold to the touch then it can be re-frozen. Not sure if this is correct but just be aware that if you order frozen fish from this company it's likely to arrive de-frosted

"Good company for raw fish"

Good company for raw fish, but I suggest you avoid the pre-prepared dishes as their palate is a heavy one. Just tried the Tempura Prawns and the excessive use of garlic powder in the batter rendered them inedible.

"Disappointed"

I ordered some prawns recently and they arrived pink like they had already been defrosted and did not look anything like the prawns in the photo, not to mention their products are overpriced. I called and spoke to someone and they wanted to me to send them a photo as proof. Horrible customer service.

I will not be shopping with The Fish Society again, I can find better prawns at the supermarket.

"Dissapointed"

I ordered a pair of kippers, some fishcakes and 2 large battered cod,
Delivery was on time and well packaged, .
The kippers were lovely, very tasty, lovely and smokey and fresh tasting,
The fish cakes were ok, not very flavourful, and laden with too much mash.
The cod steaks looked the part, very large, and nice and thick, but had absolutely no taste, i asked my son to try one ,and he said the same, i could have got better at Aldi for a third of the price.
I did respond to an email from the Fish Society asking for feedback, and have heard nothing back from them

"Nothing special"

The breaded scampi l ordered can be purchased cheaper in my local supermarket. I do not recommend the fish society

"the quality is bad"

the quality is bad, especially the lobster

"The very good, the good , and the bad…"

We’re relatively new customers of the Fish Society.

Their marketing is superb in content; however they send so many email offers we’ve got into the habit of just deleting them most days.

We’ve had a bit of a mixed experience with the products - some have been excellent and others (in our opinion) not living up to their description; a few examples below:-
⭐️⭐️⭐️⭐️⭐️North Atlantic peeled prawns, superb (good size and firm texture, lovely flavour).

😱Kippers, not so good (far, far too salty, tough - no matter how you cook them and I’ve tried three times).

⭐️⭐️⭐️⭐️Fish pie, very good (reasonable amount of recognisable fish, lovely flavour. Just a little large for one and too small for two)

⭐️⭐️⭐️fresh white crab claw meat, good… ( good texture and flavour however there is just a little too much water and we’ve had shell/cartilage in two tubs. I know shell is an occasional issue but should not be as much as we’ve experienced)

⭐️⭐️⭐️⭐️⭐️Coquille Saint Jacques. Excellent (generous portion, beautiful flavour. We could become addicted!).

⭐️⭐️ Tempura Battered Prawns, not so good ( too ‘rubbery’).

As an observation given most Fish Society prices are relatively high I’m not sure some of the products are particularly good value for money and the almost daily ‘special offers’ are too frequent to bother with.
We’ll continue to buy however we’re becoming much more selective.