"Ordered tests never arrived"

I ordered two day 2 test separately, but they never arrived. I tried calling them, but the line was always busy and it was impossible to get through. I also sent an email to them, but they didn't reply. So all in all a lot of money spent for nothing, and you can not get a refund.

"Read a cross section of reviews, not just the bad ones!"

I’m actually glad I didn’t read the reviews. I chose Rainbow because they were the only company on the .gov website that actually had the price as it was shown. £18 each, it clearly states you have to order and pay separately for each person, which I did. Both tests arrived together and were waiting for us when we got home. Test done, activated and as it was a Sunday We received our certificates first thing this morning. Very simple, very clear instructions.

"Day 2 covid tests never arrived"

Day 2 covid tests never arrived. Scam.

"Ordered 2 tests but none arrived"

Ordered 2 tests on the 4th November: money took but since then nothing. I am now back in the uk with no tests: order page says “processing”

"Thieves"

I paid £53 for a PCR test for day two. I received the test.i posted and activated the test. 10 days later I have heard nothing. No idea if it even got there. No idea if I was spreading COVID. On my account it says awaiting activation! Crap crap crap!

"Avoid at all costs"

Ordered Day 2 Test on November 2nd with guaranteed next day delivery. Money taken from bank immediately but after 11 days still no test has arrived. Tried phoning over 10 times but just get a message lines are busy and then cut off. Emailed them 3 times get auto response advising my email will be responded to within 24 hours but still not had a reply. Disgraceful service from a company on the UK Gov recommended list. It’s been one thing after another with these testing companies and no wonder people don’t bother travelling.

"No Confirmation Email"

I ordered two kits whilst in Tenerife. Even after taking the money and delivering the kits to my UK address, I never received a confirmation email with the reference numbers for PLF, even after sending two emails.
I therefore had to order through another company who supplied a service as recommended by UK Government.

"Used these to book my day 2 Covid…"

Used these to book my day 2 Covid lateral flow test. Came over a week late. A good example of a company taking advantage of the mandatory testing. Test is no different to the free NHS tests.

"Avoid at all costs"

Avoid at all costs.
I paid for my day 2 test & received nothing.
I’ve emailed them several times with no response from them.
Total scammers.

"SCAM. Avoid"

As others have said here, ordered 3 tests, none arrived. Unable to reach them on the phone and no reply to multiple emails. I would urge others to use this link to report this company so they get removed from the approved government list (it won't let me add the link but you can find it on the "Find a test provider" page of gov website)