"Absolute Disgrace!"

Absolute Disgrace!

Do not go near this company would my advice.

I ordered a Lateral Flow test before I left the UK. I have returned and the this Company have failed to send out the test for my Day 2 test.

I now face a fine from public health England for not completing my test and despite ringing and several emails I have had no response whatsoever.

This Company are also potentially committing an offence by not supplying the test I paid for.

AVOID!

"DISGUSTING & FAILED DELIVERY NO REPLY…"

DISGUSTING & FAILED DELIVERY NO REPLY TO EMAILS.
I ordered 2 test kits for return to the UK after a Spanish Holiday.
I paid for the 2 test kits to be posted & 4 days after returning to the UK they have NOT turned up.
I have called 27 times & got the same " unable to take the call" recorded message.
I have emailed them & 48 hours have elapsed & still NO reply.
I CANNOT RECOMMEND this company as they are unable to provide me & my wife with the test kit which is required by the Government. I cannot understand how they are able to be recommended. WHICH magazine gave this company the "Thumbs up". They may need to reconsider this.

"I submitted 2 Test kit results using…"

I submitted 2 Test kit results using their online portal, 1 for me and 1 for my wife.
I received my received my Test confirmation and result within 1 hour but they didn’t send me any confirmation or certificate for my wife test.
I sent them an email but no one replied.
I called them like 100 times but it’s always busy and eventually when I got through on the phone I waited for over 50 minutes and then the line dropped. I am still waiting to hear from them as their lines are always busy.
I would suggest you to avoid this Lab as there are customer service is extremely poor and pathetic.

"Never received our tests"

Ordered tests in plenty of time to get them when we arrived back from our trip , still not arrived ! No track and trace with Royal Mail consignment number , web site saying not dispatched , Not answering phone and I have sent 2 e mails and still no response we are now on day 5 !!! Did our own lateral flow at home in day 1 just to make sure ! Do not order from theses people total rip off !

"A completely disaster"

The only news I got form the lab was for confirming my payment and order details when I bought a Day 2 Antigen Test. Except from that, I got no tracking information of the delivery, the test did not arrive at all (and I had ordered it with one week in advance) and customer service was awful as I sent two emails and called 10 times and I got no answer at all.

"Never received our tests"

Absolutely fake company, we ordered tests on 3rd Nov, 6 days later, we have not received anything yet.No response to our emails and calls, their line is constantly busy. It is a fraud scheme, they deserve to be reported to the authorities.

"Test never arrived!!!"

Test never arrived! I will report them as a SCAM to my bank!

"No tests received, no customer service"

We ordered this test because it is on the approved government list. Bookings were confirmed and payment taken on 3rd November but the order still shows as processing on their website and no tests have been sent out. We are now on day 4 of trying to get through on the constantly busy telephone line and have not received any replies to emails.

"Don’t answer phones"

Don’t answer phones, won’t reply to emails
No tests received!

"Awful"

Awful. Test not received, won’t answer their phones and ignored 5 emails sent on 5 consecutive days. Definitely avoid them, can’t believe I got the link from the uk.gov web site.