"Professional, excellent service!"

Needed LFT and PCR coming back from an overseas trip and I got immediate delivery and results. Excellent service. Thank you!

"Poor service"

Poor service. Ordered two tests one arrived the other one didn’t. Tried calling them but line always engaged. The website to upload the test is rubbish, really crap website, designed poorly. This whole thing is a scam, with the governments backing.

"Quick delivery and results. Recommend it"

Reassuring and trustworthy company. The website is straightforward and the test are very well priced. They were quick to ship and get results!

"Great service"

Great service – quick, knowledgeable and friendly. And very reasonably priced!

"ZERO STARS - DO NOT TOUCH RAINBOW LABS"

I would not even give this company 1 star but had to to enable me to right this review. DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE !!!!
I ordered two tests separately within 10 minutes of ordering both. The 1st test came the following day with me having received a Royal Mail tracking email. I received confirmation from Rainbow Labs of the 2nd order but no Royal Mail tracking and no test received, am now a week later and nothing. Tried calling several times but no answer phone constantly engaged and cuts you off. Emailed them but no response. This company is a sham and is appalling that it is listed on government approved site.

"do not trust and order elsewhere"

Completed surprised and disappointed by the labs not even delivering my test. I ordered it a week before I was due to land in the uk, to be sure it would arrive on time. And I am still waiting for it 5 days later. It’s completely impossible to get hold of them, after several attempted phone calls (the line is always busy) and multiple emails asking for updates. I still haven’t heard anything. Seem happy to take your money and not provide the services they promote.

"Avoid at all costs"

Avoid at all costs. I ordered a Day 2 antigen home test kit on 1 November 2021. The lure of next day delivery drew me in. Email confirmation received upon ordering and payment taken immediately - nothing untoward there, I thought! How wrong was I. Almost 2 weeks later and I have yet to receive what I ordered. No explanation, no communication, no apology - nothing. Radio silence. This is despite me sending numerous emails and countless phone calls. I’m beginning to think whether this company actually exists. If you can’t fulfil orders please stop advertising your services. How the UK government endorses this on their website is beyond me. Do yourself a favour and go somewhere else. Shambolic.

"Failure to deliver !"

Failure to deliver on paid order - 7 days ago (order confirmed 4.11.21 and payment made)

We have tried unsuccessfully to contact Rainbow by telephone about their failure to deliver test but only receive recorded message that their line is busy before the connection is eventually cut. Email has gone unanswered.

On 4 November I ordered and paid for 2 x 2 day lateral flow test kits online (one for myself and one for my wife) - payment made by Credit Card.
We both (separately) received confirmation of the orders by Email (see below) - my test duly arrived on Saturday (6.11.21) but my wife's test still has not arrived (3 days after day 2) resulting in considerable inconvenience and further expense.

Emails to Rainbow to request repayment within "3 days" as per terms of agreement remain unanswered and phone line still disconnected.

I wish I had read other reports on Trustpilot before ordering.

Avoid this disreputable company !

"do not use them"

do not use them - no way of contacting - phone is constamtly engaged - gov creditation - no idea how they get creditation - day light robbery - in such covid times i would have thought there would be strict controls and penalties for companies failling

"Do not use this company"

Do not use this company. Ordered Day 2 tests, five days before I was due to take the test, payment made, nothing arrived, it is now day 4 since I arrived back. I have emailed but have not received a reply. I try calling the telephone number but the recorded message 'number is busy' plays every time.