"Damaged products refused exchange"

Update: After a phonecall and an email trail the company have agreed to send a replacement next week. I had to be very persistent. Make sure you research your consumer rights. Update 2: the new radiator went was also damaged, I would say worse than the other one so we have returned. We are now awaiting our refund.

Towel rail radiator arrived damaged and we were told that the marks would polish out. The enamel had completely been removed from the corner of the towel rail there was no way this could be fixed. We asked for a replacement and were refused. Poor customer service and from these reviews it looks like we are not the only ones to have experienced this.

"Breaking the law"

Refused to accept the return of 3 Nest smoke alarms as I had removed the cellophane from one of them. Clearly don't understand the UK consumer regulations under which they are obliged to operate.

"Great experience"

I had a brilliant experience with Column Rads, particularly Sarah who went above and beyond to get my order to me and make sure I was satisfied. Overall the rads were great, there were a few I wanted to exchange due to inevitable factory defaults and Sarah along with the guys at Erith depot helped me to do so quickly. I would recommend using this company again, lovely rads and at great prices.

"Appalling customer service"

Appalling customer service. I placed an order but confirmation and payment took so long to go through, I thought the transaction hadn't happened. I placed the order again later that day then both orders were processed and double the order was sent to me and charged to my account. Columnrads refused to pay my return postage even though the fault was at their end as their order processing was so slow. We had previously spent almost £3000 with them on other products. Awful awful company. Do not use.

"Radiator arrived badly damaged"

Radiator arrived badly damaged, our plumber thought it had been scratched and bent by a forklift. Column Rads refused to replace or refund.

"Very poor customer service. Disappointing."

I ordered a raw metal radiator and a set of valves and when they were delivered I was very happy with the finish and quality of the product. I placed the valves next to the radiator and decided that I didn’t like the colour of the valves against the raw metal so I contacted Columnrads.co.uk to return the valves and swap for the same item but a different finish. Same value.
They told me that I would have to return the whole package including the radiator as I had ordered both the radiator and valves as part of a package deal. Both valves and radiator were packaged separately so had obviously been picked as separate items. In my mind this returns policy is ridiculous and reflects very badly on the company and their aftercare. At this point the radiator was hung on the wall and I had waited for over a week for delivery so I asked them to reconsider the request but they were adamant that I couldn’t return just the valves. So I guess I’m going to have to buy another set of valves for ~£60. Shocking and surprising in this day and age. I’m tempted to bring this up with trading standards as I feel this may be infringing on my statutory rights.

"Satisfied"

I posted a review 16 07 21. Saying I was disappointed with the service I had received from columnrads. Since then they have been in touch and rectified the issue. So I am now very satisfied with the service received.

"Great quality radiators and service"

Great quality radiators, great customer service and all arrived in a few working days.

"Great price for quality radiators"

Great price for quality radiators. Arrived quickly and very friendly on the phone.

"Radiator was found to be damaged after…"

Radiator was found to be damaged after unpacking.
Contacted customer service, E-mailed photos of damage. New radiator delivered next day.
Excellent.