"Great radiators"

Great radiators, but let down by the customer service. Ordered a custom colour radiator, and was aware it took 15 working days to colour it. However I didn't expect to have to phone the company 6 weeks in to see where the radiator was to be told "it was in transit, I would get a call within two days for delivery". Another week went by so I called again, to be fobbed off again. I was not happy so rang back and finally got a delivery date for two days time. Delivery date came but the radiator didn't arrive, I rang to complain and was fobbed off and was told I would receive a £10 refund for the delivery cost. Poor service all round. Would definitely not buy anything from this company in the future.

"Lovely radiators, excellent service"

I love Column Rads. Have had three radiators now - gorgeous. Had a problem with one valve and they sorted it instantly.
Delivery great. Service great.

"I have had 3 separate orders"

I have had 3 separate orders, all have arrived quickly and no parts missing. 2 of the deliveries had 1 item each with minor damage but they sent out replacement parts within 24 hours with no fuss or questions
I would reccommend column reads to anyone

"Poor all round service"

Purchased a number of raw metal radiators. On opening realised one of the rads had been sent out the wrong brackets (white in colour). Emailed Columnrads making them aware of this error. Did not hear back so I sent a message via their website and still did not hear back. Been waiting over 7 days for a reply so called Columrads only to be told I would need to take this up with the delivery company, Compass Plumbing. Rang Compass Plumbing made to hold on the phone for over 10 minutes. Very poor all round service. Will not be shopping here again.

"Really disappointed with Columnrads …"

Really disappointed with Columnrads customer service. Purchased a hammered gold column radiator in late January 2017 but, when it was unpacked, it had a chip in it. Since we had not reported this defect within 72 hours of delivery, Columnrads refused a replacement or repair and tried instead to charge us £40 to have it re-sprayed. Spoke to Matthew, the Managing Director who accused us of causing the damage! We now have to start legal proceedings if we want our money back...

"Nice rads poor service"

Have bought from this company a couple of years ago bought again and very nice radiators and valves arrived promptly. Installed by plumber and after 1 month valve is faulty. Reported this back to Columnrads, with no communication from them I was passed directly over to suppliers who blamed everything but their valves and were not very helpful. As a second time customer I feel really let down by the aftersales service and would not purchase again.

"Great Products ..Website needs work"

Great radiators quick delivery. Delivery driver really professional and friendly. Website need improving though! Have placed 4 orders with them now.

"Well Pleased"

These are cracking radiators in style,design,and efficency

"Excellent in every way"

I bought a small radiator which provided all the heat I required. I am delighted with the look of the product, the service and delivery. Could not fault anything.

"Great Service and friendly staff"

Would use again and recommend, very professional and helpful.