"Brilliant and a great quality product…"

Ordered my bespoke to column hammered volcanic radiator and valves. Was quite unsure of the spec of this item so called customer services a few times. The lady I spoke to was fantastic and didn’t make me feel like an idiot. Pleasant and I’m now considering purchasing my second radiator for the hallway from this company thank you very much for making this a painless and enjoyable process

"Poor customer service"

Would definitely not recommend, poor customer service.
Ordered a vertical radiator, after waiting for 4weeks i tried to contact them to see where my order was. As i could get my response from e mails or over the phone, i put a resolution in to PayPal. The company then contacted me being very rude, telling me if i didnt remove the resolution they wouldn't send me order. Explained they needed to contact paypal and explain where the order was. So after about 5 weeks now they have cancelled my order, still with no contact. Absolutely disgusting,

"This company provide bad quality…"

This company provide bad quality products and do not respect the guaranty.

"Had to chase up my order as hadnt heard…"

Had to chase up my order as hadnt heard a peep since i paid. Was expecting delivery on Tuesday 6th, got a call with a time much later than expected so they said they would deliver Wed 7th and i would be called 45mins in advance. I wasnt so missed delivery then got abuse from delivery driver who was also a liar. Chased the office to get this rectified but no call back from a manager at glasgow depot. Plumber still charged me and I have no radiators which they dont seem to care about so iv had to cancel my order and source elsewhere

"They sent the wrong colour radiator"

I ordered a standard size column radiator in the standard grey colour. They were incapable of dealing with this and sent a white one instead. I had a plumber booked to install it so I have lost time and money. I'll be getting a refund and going to another company. luckily there are loads of alternative suppliers so I'll use one of them to buy the remaining 8 radiators.

"Website doesn't indicate items are out of stock."

Placed an order for 16 radiators (just under £4k) and was called after placing order to confirm delivery would be made this Friday. Contacted the day after to be told it would only be a part delivery and there are delays of up to 8 weeks for some items. I can't understand why payments are being taken for items that are not in stock and there is no clear note on columnrads.co.uk that these items are not available. Requested a refund and will have to purchase from an alternative supplier.

"Excellent product and service"

From start to finish the process of selecting then buying has been exceptional. The radiators (now installed and working beautifully) are stunning - great for throwing out heat and extremely attractive to look at. The customer service was very good indeed - they went beyond the call of duty when I mistakenly ordered the wrong valves, delivering the correct ones the next day. I am thrilled with my purchase.

"Our radiator was swiftly delivered but…"

Our radiator was swiftly delivered but unfortunately had been dented. I contacted their customer services where Natalie responded quickly and professionally. the next morning a replacement radiator was delivered. Both delivery drivers were also excellent and very pleasant. A really professional and friendly 5 star service

"Best service I’ve ever had from anyone."

I had better service from Column Rads than I’ve ever had from any other company, ever. When we had a small issue with an item each of their staff who we spoke to just would not give up, and each of them went way beyond what was reasonable for a company to do. Even after a month since we dealt with them I’m still stunned at how good they were. It’s a shame we can’t award more than 5 stars. Amazing.

"Awful"

Awful, awful & awful!

Bottom line is Columnrads customer service is..,.wait for it....yes, awful!

It had taken over a month (24 working days) for a custom sprayed radiator still not complete and in my house! I was sent 2 emails: one for the order & then another the next day saying it had been sent off to be sprayed. Then NOTHING.

I rang two times when a month had gone by and was fobbed off & told that it was “in transit”. I hadn’t received any updates via any of my inbox’s. I then asked to speak to a manager called Tracy who was...well...a delightful woman...NOT. The ‘manager’ was extremely rude & was refusing my refund.

On the website it said UP TO 20 working days which by 24 I had given up as nobody actually seem to know where the radiator was. They have now changed there website to 30 days which just says it all.

I wouldn’t of minded a longer wait if only I was kept informed and I didn’t have to speak to somebody so rude. I also appreciate that Covid has delayed the country, however both columnrads & the company who spray both continue to work through the pandemic.

No doubt they will either a - not reply to this or b - claim otherwise against what I have said.

LUCKILY I opened up a case with PayPal and they had all the information and after speaking to both parties, sided with me & sent me a full refund of £177 👍 It says it all!

For the customer service alone...DO NOT BUY FROM Columnrads!

😁