"Amazingly fast delivery for us"

Amazingly fast delivery for us. Can't believe it. Ordered yesterday, already here. We can now have heating in the room we've been freezing in. Thanks so much

"Let down by customer service"

We were very happy initially with our 5 new radiators, then after a year our 2 raw metal lacquered rads started to go very rusty. ColumnRads admitted that this had been a manufacturing issue. They replaced the radiators - offered no compensation. I asked if we could at least have the cost of the plumbers invoice reimbursed as a gesture of goodwill (Not asking for much considering we ended up with no heating in the downstairs of our house for 6 weeks in October!) Was told 'yes' the manufacturer would reimburse us. Well 5 months later and no money reimbursed and no-one is now answering any e-mails. You speak to the customer services department and they don't have the authority to do anything!

"Were excellent to deal with when radiators leaked"

The raw metal radiators looked fabulous - much admired by visitors. But almost exactly 5 yrs in both of them started leaking. I contacted the company and they were absolutely brilliant in terms of a quick and no fuss replacement - delivered promptly by a very helpful delivery guy. Would definitely deal with them again. Would have been 5 stars if the radiators hadn’t leaked which was pretty stressful - but that is more a manufacturing issue than this company. Happy to have same ones again and 🤞

"Absolutely LOVE our new radiator"

Absolutely LOVE our new raw metal lacquered 3 panel radiator, it looks amazing. We bought the 2000 h x 490 w size and it gives off a great amount of heat along with looking the part.
The price was the best on the market too. We upgraded to the fancy valves too, well worth the investment as they really look the part and are superb quality, very heavy.
No issues with delivery either. Very pleased with my purchase and would recommend.

"Keep your fingers crossed..........."

From reading these reviews - they seem to fall into 2 camps

1) no issues - everything worked as it should

2) I had an issue - Column Rads did nothing to help

Unfortunately, I fell into Group 2.........

My story - lorry driver couldn't deliver due to a car parked on a corner outside the permitted parking zone. They called me but didn't get me as I was in a meeting. There was however somebody in if they had knocked on the door, and the driver should have just bought it down on a pallet truck.

I spoke with Laura CS manager (I lost my cool a couple of times - apologies) Laura admitted that it was no one's fault just one of those things. I said ok then why don't we split the redlievery charge. 50:50 and got..................a flat no.

Column Rads UK you could fix (I'm guessing 80%) of the bad reviews on here if you had just been a little bit more flexible. It seems to be that your CS department is all about stating T+C's and winning the argument - rather than trying to help your customers.

Note to the MD - if you really want to take your company to the next level, have phenomenal growth you need to help your customers and not fight with them.

For anyone who has got this far - if you do choose to use them, good luck I hope for your personal sanity you don't have an issue because If you do there will be no help

Matt

"Poor customer service"

In the last year I’ve been renovating my old house and have had to purchase new rads as and when I can afford them. My first and second orders were free delivery but today went to order another £700 worth of rads thought I would ask via Facebook if I could get delivery free again. They gave me the coupon code but the website said code not valid. When I queried it I was advised the code would only work once to which I replied that’s a bit tight considering how much money I’m spending. Nevertheless, they came back with “that’s the only code we have” rather than “we will refund the delivery after order” which would have been better customer service. Not impressed !

"Nice radiators but only last a few months"

Ordered a lovely radiator. Cheaper than some competitors but far from cheap.

After around 9 months the radiator started going rusty due to a fault in the coating. I contacted Column Rads who after around 3/4 weeks of chasing eventually admitted the fault and replaced the radiator.

The replacement has been fitted for only 5 months and already going rusty. I think I'll spend my time sourcing a replacement from elsewhere.

Lovely looking products but clearly not fit for purpose.

"Fabulous product one of the most…"

Fabulous product one of the most professional companies I’ve ever dealt with . There rads are just perfect 👌

"Great price, excellent quality and superb delivery service."

Great price, excellent quality and superb delivery service. I ordered three rads, the team were very helpful and the delivery driver contacted me 20 minutes before arriving at 9:00am the next morning. I need a further three which I will definitely order from Column Rads. Very impressed.

"30 day return"

30 day return? They're not telling you something.
Unless you are 100% sure what you want, do not order from here. We were unhappy with the finish of the radiators we ordered, so wanted to return them and get some replacements sent. Our only option was to either hire a van and drive them ourselves to the warehouse in DAGENHAM, or find OUR OWN COURIER. They wouldn't even recommend one that they use and us pay the fee. Customer service were shocking, passed from pillar to post as if we were the first person to ever want to return a radiator. It's honestly not worth the hassle, shop local.