Wallpassion

Home & Garden
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91 reviews
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Customer Reviews about

Wallpassion

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ym

1.00/5.00

"AVOID: inadequate packaging for ends of rolls which get damaged in transit - cannot blame this on delivery guys "

No email confirmation after payment made, and after emailing my concerns with no response, actually thought I'd been scammed for £270. Posted my concerns on Trust pilot and, guess what? They responded. With an invoice. Zero comms about delivery.
Paid for express delivery - that's a proper scam and I will be asking for a refund.
Package arrived properly dented. But the problem was not with the battering the package took, but with the completely INADEQUATE PACKAGING. The rolls were just chucked an a box with minimal brown paper packaging, no expanded polystyrene "end protectors" for the rolls. Not surprisingly, the edges have been damaged as a result which means they cannot be used as the joins/seams between the drops will be visible.
Don't buy ANYTHING from these guys - stress not worth it. Plenty of other competitors who package wallpaper properly, send confirmation emails after payment, and advise you of tracking.

31/05/2024

Vikki

1.00/5.00

"I haven’t received my delivery"

I haven’t received my delivery

02/05/2024

Karen Cattanach

5.00/5.00

"Excellent service "

Wallpaper arrived quickly and is good quality paper. Bought too many rolls and prompt response from customer service for return

29/04/2024

Louise Gibb

5.00/5.00

"Arrived quickly"

Arrived quickly! Lovely wallpaper and quick to respond when I emailed with a collection issue! Turns out I was trying to collect from the wrong pick up point. My mistake.

16/04/2024

Tracy Robinson

5.00/5.00

"Great wallpaper and Quick delivery "

Great wallpaper and quick delivery

13/04/2024

Amber

1.00/5.00

"Didn't get it"

Didn't get it

09/04/2024

ANNABEL FORREST

1.00/5.00

"Refuse to deliver to house after…"

Refuse to deliver to house after purchase was made. The item got to delivered to a pick up point over 4 hours drive from my home location and are stating that is all they can do.

01/04/2024

Pete Lukas

2.00/5.00

"I paid for delivery in 3 working days"

I paid for delivery in 3 working days, so I hope it arrives by Monday or Tuesday at the latest

30/03/2024

Louise

1.00/5.00

"Paid for express delivery- didn’t arrive in time"

I ordered on 23/03 and paid extra for 2-3 day delivery. Parcel was due to arrive on 28/03 and I received notification that day to say it was delayed and now won’t arrive until 2/04. I have had to cancel my decorator. Very disappointed.

29/03/2024

Laura Emily

1.00/5.00

"I ordered my wallpaper 3 weeks ago and…"

I ordered my wallpaper 3 weeks ago and still have not received it. I didn’t get a confirmation email or any order update communication. I have been charged for this

29/03/2024
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