"Mortgage completion"

GPL were nominated as the company by my mortgage lender to complete the process. My overall experience with them has been very positive, the system and the processes were easy to complete along with the instructions to what was needed.

I always found the person responsible for my case to be efficient and quickly replied to any thing I asked or commented on.

Overall a very easy process. Happy!

"Excellent experience on a re-mortgage case"

Very happy with GR Lawyer's service with my re-mortgage case. Entire case was dealt over a very intuitive and easy-to-use portal with clear and instructive workflow. Everything from case process steps, client questionnaire, fees & payments and direct chat with the Solicitor was completely online. Very happy with the service and experience, case was completed on time as prescribed.

"Would just like to thank GPL"

Would just like to thank GPL
AND Corey for their exceptional work and service
The problems we originally had and they just took over and ironed everything out
My wife and I are very thankful
Thanks very much

"Utterly appalling service"

Utterly appalling service. Impossible to speak to the person handling your case, all you get to speak with are 'customer service advisors'. It took four months for them to deal with a very simple remortgage for Natwest. During all that time despite weekly and sometimes daily attempts to call them I never actually got to speak with a solicitor or my case handler, Ilze Pundure. Didn't call me back when asked, ever.
Luckily I had a helpful financial advisor to help, otherwise the mortgage would have fallen through. If you remortgage with Natwest you may have no choice but to deal with them, otherwise avoid like the plague.

"Excellent professional service"

Excellent professional service, kept me updated throughout the process using good communication tool.

"Awful service.."

Awful service... Lack of communication. No care was given whatsoever. Poor comms resulted in having daily interest rate penalties from my current bank. (Whilst we were transferring one mortgage to the other) despite my asking for an update Friday morning. Monday arrives and I ask for an update on the completion of the mortgage and then told the bank didn't release the money. Another £100 needs to be coughed up due to daily interest rates. All you get is a shrug of the shoulders and a "Not my problem" attitude. Although I agree it's not them who are to blame for funds not arriving and is the responsibility of the bank, they failed to inform me of this, and I could have called the bank myself and tried to settle the matter. They are an Old-fashioned service that often needed me to "Print" things off or send via post which again results in more delays! They also charge a fee for their work despite nothing saying anything about a fee when I applied for the mortgage through Natwest!

"My experience with Gordons was…"

My experience with Gordons was excellent leanne kept me informed all the way through my re-morgaging process, which for me made it a would use again experience
Thank you Leanne

"REMORTGAGE"

All went well with remortgage timescale good communication good, portal good for information and uploading documents CORY kept me informed with stuff i had missed overall very good and pleased with the service

"Efficienct and good value"

GPL dealt with my conveyancing professionally and quickly. The online portal and its features were very helpful. Any queries were responded to quickly. It was good value for money.

"Smooth Re-mortgage…"

A really quick and smooth re-mortgage process. From first contact to completion was less than 4 weeks. Pamela was very efficient and replied promptly. Think the online portal is a really useful tool.